Ludovic Jaspers

Berufserfahrung von Ludovic Jaspers

• 5 Monate, März 2023 - Juli 2023

  Mission - Development

  Digitalizers

• 3 Jahre und 6 Monate, März 2019 - Aug. 2022

  Manager, Customer Service & operations

  Masimo International

  Manage International Client Services and Sales operations within a medical technology company People management (10) Manage all stakeholder interactions and relationships (end customers, distributors and internal, such as: Sales, Logistics, Regulatory, Finance) in order to offer a variety of pre- and post-sales services. Main achievements: • Standardized global work process for more efficiency and faster Sales support • Implemented knowledge base tool enabling response time reduction across all markets

• 7 Jahre und 6 Monate, Juni 2011 - Nov. 2018

  Manager, Global Operations & Client Services

  Autodesk

  Manage up to 12 specialised agents and 2 team leads, onsite and remote. Select, train, develop, lead employees in operational tasks, within a department of 45 people Manage all stakeholder interactions and relationships at senior level (Distribution Channel Partners, Major Account Customers, end customers and various internal functions) Contribution to the development and implementation of company strategies and objectives. Implementation of new systems and processes and implementation of automation tools

• 1 Jahr und 11 Monate, Juli 2009 - Mai 2011

  EMEA Partner Team leader & Subscription operation analyst

  Autodesk

  Manage Client Services and operational tasks. Select, train and develop employees. Contribution to the development and implementation of company strategies, goals and objectives. Identify business contacts and find ways to streamline or eliminate them. System root cause analysis, documentation and escalation of significant or complex issues. Corporate new programs implementation, providing operational expertise and liaise between the various stakeholders.

• 2 Jahre und 2 Monate, Mai 2007 - Juni 2009

  Emerging Market Team Leader

  Autodesk

  Manage Client Services and operational tasks. Select, train and develop employees. Manage stakeholder interactions and relationships (channel partners and various internal functions at Autodesk, sales, finance and tax, etc.) to provide a variety of pre and post sales services. Contribution to the development and implementation of company strategies, goals and objectives.

• 2 Jahre und 8 Monate, Sep. 2004 - Apr. 2007

  EMEA Business Tools – EMEA R&A Vendor Manager

  Autodesk

  Provide operational, technical and administrative support. Solve operational, transactional and system problems. Track system performance and take the necessary actions to ensure ongoing productivity. Define ways of optimizing processes, implement new systems or improvements and liaise between our department and the IT department of the company. Provide operational guidelines for the development of the various programs and projects in the company.

• 3 Jahre und 4 Monate, Mai 2001 - Aug. 2004

  Customer Care - Process Analyst

  Autodesk

• 3 Jahre und 2 Monate, März 1998 - Apr. 2001

  E-store support & maintenance – Registration & Authorization department

  Autodesk

• 5 Jahre, Jan. 1993 - Dez. 1997

  Civil Engineering Designer – Work area supervision

  Multiple