Ludovic Jaspers

Manage International Client Services and Sales operations within a medical technology company People management (10) Manage all stakeholder interactions and relationships (end customers, distributors and internal, such as: Sales, Logistics, Regulatory, Finance) in order to offer a variety of pre- and post-sales services. Main achievements: • Standardized global work process for more efficiency and faster Sales support • Implemented knowledge base tool enabling response time reduction across all markets

Manage up to 12 specialised agents and 2 team leads, onsite and remote. Select, train, develop, lead employees in operational tasks, within a department of 45 people Manage all stakeholder interactions and relationships at senior level (Distribution Channel Partners, Major Account Customers, end customers and various internal functions) Contribution to the development and implementation of company strategies and objectives. Implementation of new systems and processes and implementation of automation tools

Manage Client Services and operational tasks. Select, train and develop employees. Contribution to the development and implementation of company strategies, goals and objectives. Identify business contacts and find ways to streamline or eliminate them. System root cause analysis, documentation and escalation of significant or complex issues. Corporate new programs implementation, providing operational expertise and liaise between the various stakeholders.

Manage Client Services and operational tasks. Select, train and develop employees. Manage stakeholder interactions and relationships (channel partners and various internal functions at Autodesk, sales, finance and tax, etc.) to provide a variety of pre and post sales services. Contribution to the development and implementation of company strategies, goals and objectives.

Provide operational, technical and administrative support. Solve operational, transactional and system problems. Track system performance and take the necessary actions to ensure ongoing productivity. Define ways of optimizing processes, implement new systems or improvements and liaise between our department and the IT department of the company. Provide operational guidelines for the development of the various programs and projects in the company.