Luisa Gonzalez

Management Consulting. Magnaged and delivered transformation programs for companies such as Banco Santander, ING Barings, Barclays UK, Banco Sabadell, Telefónica de España, Vodafone and others. Projects: Vodafone: multichannel Client Base Management transformation program for Enterprise and Consumer Business Units Telefonica: Commercial Transformation Program for Enterprise Business Unit. Santander Central Hispano: Corporate CRM Program including informational and operational systems.

Management Consulting. Magnaged and delivered Business Transformation projects for IBJ New York, Banca Privada Argentaria (now BBVA) and Banco Santander Projects Santander Central Hispano: definition of a global Operational Risk manual for Treasury and Capital Markets area of all branches and subsidiary banks. Argentaria, end-to-end implementation of new Wealth Management Area. Strategy definition, organization and processes, functional requirements, client information model.

Business Process Reengineering and Implementation for different areas: Equities, Fund Management, Settlements, and Human Resources. (Spain) International Coordination department, systems implementation for Treasury and Capital Markets (UK, France, Portugal, USA, Japan)

Finance