Lyubomira Valcheva

Establish and maintain strong relationships with the stakeholders and senior management, advisor on implementations by understanding top business goals and priorities. Understand customer trends, analyze patterns, and identify action plans with a focus on critical issues prevention and risk mitigation. Develop and maintain plans - goals, strategies Lead the solution design, development, and integration of products and services, platform architecture, capacity planning in mission-critical environments

Assisting the sales team in customer meetings and technical proposal writing.Educating,training,demonstrating capabilities products to clilents.Working closely with Project Managers,Developers and Designers.Defining the scope,plans,deliverables.Collecting detailed user requirements,translate into programmable solutions.Execute,manage and lead customers through the technical project life cycle of migration,onboarding,technical,support process.Producing technical proposals and installation documentation

Deliver trainings and workshops to train various teams and clients.Create specifications,define technical requirements.Collaborate with project team,business systems architects,analysts to drive delivery speed,global cost improvements.Cooperate with global product management,development and other teams to define the scope of releases,approve enhancement requests.Participate in worldwide client deliveries and global delivery readiness work streams of product launches,supporting clients and company globally.

Supported client systems across the UK&EMEA regions, Identifying product,infrastructure issues,resolving outages.I was SME for the PowerCurve product line and Dynatrace.Committed to process improvements,I contributed to the identification and implementation of service improvement initiatives for product and infrastructure optimizations.I collaborated with consultants,product owners,regional and service management,security,different support teams to provide a consistent,high quality service to clients.

As a Technical Support Analyst, I support the build and implementation of new client systems across the UK and EMEA regions which required me to manage and resolve 2nd line application and technical support calls within assigned SLA’s. As part of this role, I contributed to wider initiatives and projects through team collaboration and individual expertise, and ensured the availability and performance of all hosted and deployed solutions.

As a Technical Support Engineer for Hewlett-Packard, I delivered operational services to outsourcing accounts which required the continuous operations and incident management of supported configuration items.

Whilst at HP Bulgaria, I was initially trained in to broad range of technologies such as Web Logic, Web Sphere, IBM WebSphere MQ, automation software, and web servers. Following that, I was assigned as a 1st level Support Engineer and later, a 2nd line Technical Support Engineer where I followed ITIL processes, investigated and resolved numerous incidents, followed customer procedures, raised service requests and dealt with change and problem management.

As a Web and Middleware Academy Trainee, I undertook all technical training for the delivery of operational services to outsourcing accounts on time and to quality targets, with a primary focus on continuous operations, incident and change management of supported services. As a major requirement of this role, I encouraged the minimization of unplanned downtime in the customers production environment and achieved a high level of customer satisfaction and predefined SLAs.

Throughout my internship, I worked within the Scrum Development Teams, where I followed SCRUM processes and used Jira software to respond to and resolve incidents. I gained knowledge in the set-up of the continuous integration process for SAP Integration as a Service software which included entire development process from check-in through to testing and release. I also learned to install, administrate and use tools like Git, Mavens, Jenkins, Sonar, ConQAT, and Fortify for security checks.

System administrator of the hospital system. Support for software and hardware, processing database.

Electronics; Programming in С, С++, C#, Java, PHP,XML; Algorithms and programming; UML Modelling; Database and systems for databases management; Computer-architectures; Operating systems; Linux/UNIX Administration; Networks & Communications; SAN; Cryptography; Cyber security;