Mahmoud Elzohiry

Angestellt, Senior Partner Relations Manager, Unity
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Project Management
o Key Account Management
Team leadership
Consumer need
o Technical Enabling
o Customer Relationship Management
Functional Training
o Team Leadership
Pre-Sales Consulting
Customer relationship management
Technical Support
Configuration Management
SAP
PLM
Arena
PDM

Werdegang

Berufserfahrung von Mahmoud Elzohiry

  • Bis heute 6 Monate, seit Feb. 2025

    Senior Partner Relations Manager

    Unity

  • 2 Jahre und 7 Monate, Feb. 2021 - Aug. 2023

    Configuration Management - Research & Development

    FARO Europe GmbH & Co. KG

    – Leads the development and implementation of Configuration Management standards, processes, systems, and tools. – Provides guidance and expertise for the development, analysis, and compliance verification of process and product baselines of highly integrated complex products. – Analyze, process, and track change orders and other design documentation to minimize processing time, optimizing department throughput.

  • 3 Jahre und 6 Monate, Sep. 2017 - Feb. 2021

    Customer Success Specialist

    FARO Europe GmbH & Co. KG

    - Managing projects to improve the overall service quality and efficiency - Lead generation, customer satisfaction

  • 4 Jahre und 4 Monate, Okt. 2012 - Jan. 2017

    Marketing Manager

    Intel Corp.

    - Managing the relationship between company and international partners - Responsible for market share increase in EMEA and expanding education service providers - Follow up budget and revenue, regular reportings to unit manager - Business improvement of distributors up to 40 resellers in 10 countries - Leader of switching more than 500k educational units to Intel platform - Local trainings, presentations for clients, attending fairs

  • 2 Jahre und 4 Monate, Juli 2010 - Okt. 2012

    Presales Solution Consultant

    Intel Corp.

    - Responsible for presales activities for solution products as a platform of choice - Price negotation with vendors, working on quotations, handling RFPs, cost reducement - Preparing demos and solution-based presentations for sales - Giving trainings to partners, attending to events - Support activities on go-to market strategy

  • 11 Monate, Okt. 2009 - Aug. 2010

    Customer Support Team lead

    AstraZeneca

    • Upgraded customer relationship management via creating a seemelss service flow for 1000+ medical reps • Refined customer service quality by leading the technical support of sales team

  • 1 Jahr und 10 Monate, Okt. 2007 - Juli 2009

    Project Manager

    Intel Corp.

    - Managing of Intel Education product launch from order to delivery - Feasibility studies on market, planning of projects, building up business agreements with partners - Performing market penetration in Egypt by activating the first reseller - Preparing presentations, giving trainings to customers

  • 1 Jahr und 4 Monate, Aug. 2006 - Nov. 2007

    Help Desk

    UTi Worldwide

    o Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets o Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores o Handled 30+ technical/mission-critical calls daily and consistently met high service standards

Ausbildung von Mahmoud Elzohiry

  • 1 Jahr und 7 Monate, Okt. 2010 - Apr. 2012

    Global Marketing Management

    École supérieure de commerce de Paris

  • 2002 - 2006

    Computer Science

    Cairo Higher Institute

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

  • Deutsch

    Gut

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