
Mahmoud Elzohiry
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mahmoud Elzohiry
- Bis heute 6 Monate, seit Feb. 2025
Senior Partner Relations Manager
Unity
- 2 Jahre und 7 Monate, Feb. 2021 - Aug. 2023FARO Europe GmbH & Co. KG
Configuration Management - Research & Development
– Leads the development and implementation of Configuration Management standards, processes, systems, and tools. – Provides guidance and expertise for the development, analysis, and compliance verification of process and product baselines of highly integrated complex products. – Analyze, process, and track change orders and other design documentation to minimize processing time, optimizing department throughput.
- Managing projects to improve the overall service quality and efficiency - Lead generation, customer satisfaction
- Managing the relationship between company and international partners - Responsible for market share increase in EMEA and expanding education service providers - Follow up budget and revenue, regular reportings to unit manager - Business improvement of distributors up to 40 resellers in 10 countries - Leader of switching more than 500k educational units to Intel platform - Local trainings, presentations for clients, attending fairs
- Responsible for presales activities for solution products as a platform of choice - Price negotation with vendors, working on quotations, handling RFPs, cost reducement - Preparing demos and solution-based presentations for sales - Giving trainings to partners, attending to events - Support activities on go-to market strategy
- 11 Monate, Okt. 2009 - Aug. 2010
Customer Support Team lead
AstraZeneca
• Upgraded customer relationship management via creating a seemelss service flow for 1000+ medical reps • Refined customer service quality by leading the technical support of sales team
- Managing of Intel Education product launch from order to delivery - Feasibility studies on market, planning of projects, building up business agreements with partners - Performing market penetration in Egypt by activating the first reseller - Preparing presentations, giving trainings to customers
- 1 Jahr und 4 Monate, Aug. 2006 - Nov. 2007
Help Desk
UTi Worldwide
o Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets o Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores o Handled 30+ technical/mission-critical calls daily and consistently met high service standards
Ausbildung von Mahmoud Elzohiry
- 1 Jahr und 7 Monate, Okt. 2010 - Apr. 2012
Global Marketing Management
École supérieure de commerce de Paris
- 2002 - 2006
Computer Science
Cairo Higher Institute
Sprachen
Englisch
Fließend
Arabisch
Muttersprache
Deutsch
Gut
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