Mahmoud Elzohiry

– Leads the development and implementation of Configuration Management standards, processes, systems, and tools. – Provides guidance and expertise for the development, analysis, and compliance verification of process and product baselines of highly integrated complex products. – Analyze, process, and track change orders and other design documentation to minimize processing time, optimizing department throughput.

- Managing projects to improve the overall service quality and efficiency - Lead generation, customer satisfaction

- Managing the relationship between company and international partners - Responsible for market share increase in EMEA and expanding education service providers - Follow up budget and revenue, regular reportings to unit manager - Business improvement of distributors up to 40 resellers in 10 countries - Leader of switching more than 500k educational units to Intel platform - Local trainings, presentations for clients, attending fairs

- Responsible for presales activities for solution products as a platform of choice - Price negotation with vendors, working on quotations, handling RFPs, cost reducement - Preparing demos and solution-based presentations for sales - Giving trainings to partners, attending to events - Support activities on go-to market strategy

• Upgraded customer relationship management via creating a seemelss service flow for 1000+ medical reps • Refined customer service quality by leading the technical support of sales team

- Managing of Intel Education product launch from order to delivery - Feasibility studies on market, planning of projects, building up business agreements with partners - Performing market penetration in Egypt by activating the first reseller - Preparing presentations, giving trainings to customers

o Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets o Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores o Handled 30+ technical/mission-critical calls daily and consistently met high service standards