Manar Salama

Manage PR agency to enhance efficiency. Developing news releases. Managing Social Media Platforms. In Charge of Media buying , Social media advertising,Online advertising bookings, Purchasing time and advertising space for particular media campaign. Management to corporate events, PR | Media events and CSR Activities. Reporting Huawei Media coverage, news tracking and analysis, Negative news alerts timely, monthly Newsletter. Building relationships with Target NGOs, Identify Corporate Social

RScanning CV for potential Candidates. Arranging interviews with job candidates Perform general office duties, maintaining records management database systems. Events and Meeting managements Coordinate and direct office services Supervise and train other clerical staff Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Help customers over the phone with their billing and charging inquiries. Provide assistance for customers with special billing requests. Calculate and quote charges for services such as long-distance connections. Manage system technical training and soft skills training for my team. Manage induction training for all new staff. Handling customer escalations and call backs. Handling Customer's inquiries for the billing and charging department in a customer oriented and professional manner.

Handling Customer's inquiries for the first line support "Tier 1" Handling customer escalations and call backs after being promoted to Tier 2 which is 2nd line of support Monitoring and evaluating Staff's call after being promoted for the 2nd time to being the Quality team to make sure that all the staff follows the standard call process in a customer oriented manner. Manage system technical training and soft skills training for my team.

Public Relations and Advertising