Manuel Brückner

Single point of contact for all brands within the Banyan Group within the German speaking and CEE markets Produce and implement account development plans for each managed key account High profile network across the DACH and CEE markets Attend trade shows, key client events, FAM and sales trips Secure marketing fitting opportunities Over 15 new hotels placed in the portfolio of partners, resulting in 10% - 45% increase in romnights from our markets. 6 nights sell-out of Angsana Laguna Phuket (378 room)

Single point of contact for assigned key accounts, increasing customer service Produce and implement account development plans High profile network across the German speaking markets Actively prospect new business opportunities. Overseas trade shows, key client events, FAM and sales trips Secure new marketing opportunities Acting as temporary DOSM during transition phase, successful negotiation of yearly marketing plans with key accounts Increase of min. 30% in roomnights for most resorts from CEE markets

Single point of contact for assigned key accounts, increasing customer service. Produce and implement account development plans High profile network across the German speaking markets Actively prospect new business opportunities. Overseas trade shows, key client events, FAM and sales trips Secure new marketing opportunities Pre-Opening of Jumeirah Al Naseem Group Series from German Bundesliga with total revenue of AED 5,000,000 Successful preopening campaign for Jumeirah Al Naseem

Setting and reaching booking targets Keepingpartners up to date with all necessary destination information Controlling incoming business Negotiating special offers with hotels Keeping track of allocation and guaranteeing availability Internal employee training Successes: Increase of guests through Alltours Flugreisen GMBH by 21% per year Training staff to proper understanding of the market as well as our client

Developing new business opportunities. Setting SOPs Developing new water sports and suppliers Invoicing and payments Marketing material to optimize sale Monthly finance reports Departmental duty roster, daily attendance, vacation plan, etc. 9. Organizing all HR relevant works Successes: 1. Increasing the number of hotel contracts 2. Created full portfolio of marketing tools like flyers, banners and flags 3. Increased employee satisfaction (organizing routines and supplying proper work materials)

Evaluating respective markets and their needs Developing existing and new business opportunities. Building relationships and coordinating all sales department functions. Quoting and contracts for meetings, monferences, mncentives as well as groups Controlling and following up on payments if necessary Attending sales events when required Successes: 1. Doubled the room nights from German speaking markets 2. Significantly increased room nights from Iran (summer business)

Responsibilities: 1. Prepare quotations for leisure groups, group series and round trips 2. Requesting and negotiating rates from hotels and suppliers 3. Finalizing bookings and contracts, renegotiating terms and conditions 4. Invoicing of leisure groups as well as keeping track of the payment to hotels and suppliers 5. Meeting & escorting clients and trouble solving on the spot 6. Development of existing and new business opportunities

Responsibilities: 1. Information for agents and guests regarding availability, charges, situation of hotels, hotel facilities 2. Hotel bookings 3. Transfer and Excursion bookings 4. Creation of best fitting packages including round trips 5. Information for Sales and Contracting regarding up to date demands of the market 6. Control of invoices