Manuel Ferrís Gallego

- Carry out and promote research and analysis concerning international congresses - Carry out actions annually for the promotion and commercialization of Valencia as a congress destination - Bid for both national & international congresses - famtrips/presstrips/site inspections - Prepare annual plans of action, as well as strategic mid-term and long-term marketing plan in order to expand the congress business in the city - Attend sector workshops & fairs

Promoción de la ciudad de Valencia para eventos en general y congresos en particular. Presentación de candidaturas.

B2C cold calling to arrange meetings with potential customers to prospect for new business responding to incoming email and phone enquiries negotiating on price, costs and specifications with buyers and managers creating detailed proposal documents Front desk parttime

- dealing with bookings by phone, e-mail, letter, fax or face-to-face - completing procedures when guests arrive and leave - choosing rooms and handing out keys - preparing bills and taking payments - taking and passing on messages to guests - dealing with special requests from guests (like booking theatre tickets or storing valuable items) - answering questions about what the hotel offers and the surrounding area - dealing with complaints or problems

- Cultural Differences - Using meetings statistics for Advocacy, Marketing, Research and Motivation - Business Exchange - Lead Generation Training - Redefine your destination´s strengths and unique selling points: A "wisdom of crowds" exercise - Future of Association Meetings

rewarding day of training, beginning with an introduction to ICCA and the Meetings Market, touching on strategies to attract association clients.The main focus of the day will be the demonstration of the Association online database and selection possibilities through case studies.

Acquire knowledge and skills required for a successful carrier in conference.- Meeting and event management - get to know the role of CVB, DMC, PCO - Participate in practical site inspections - Get tools to find association and corporate clients -how to use press and trade shows

ÁREA I: ESTRUCTURA DEL SECTOR TURÍSTICO ÁREA II: LA DIRECCIÓN DE EMPRESAS Y ORGANIZACIONES ÁREA III: ESTRUCTURA Y ORGANIZACIÓN DE INSTITUCIONES Y EMPRESAS TURÍSTICAS ÁREA IV: VISITAS TÉCNICAS ESPECIALIZADAS ÁREA V: SEMINARIOS-CONSULTORIA ÁREA VI: PRÁCTICAS ÁREA VII: TESINA

Final Project: Comparison report between rural tourism in Slovenia & Spain.

Dirección y Gestión Hotelera: - GESTIÓN DE APROVISIONAMIENTOS Y COMPRAS - GESTIÓN DE PRODUCCIÓN EN ALOJAMIENTOS - GESTIÓN DE PRODUCCIÓN EN RESTAURACIÓN - ESTRATEGIAS DE COMERCIALIZACIÓN PARA HOTELES - INSTALACIONES Y EQUIPAMIENTOS - MARKETING - DIRECCIÓN ESTRATÉGICA Y POLÍTICA DE EMPRESA