Marcel Schenk

- Supporting customers on using commercetools API's - Log analysis troubleshooting 4xx or 5xx error messages using Grafana and Kibana. - On call duty for high-priority incidents - API calls and payload analysis - Close contact with development team

• Incident handling, Chat support, SaE sessions. • SAP Cloud Platform handling and iFlow troubleshooting. • SF integration with HCM (various scenarios) . • SOAP and REST knowledge using SFAPI and ODATA calls. • Splunk logs search. • Integration queries on SFTP. • Knowledge Articles documentation. • JIRA creation, contact with Development/Operations team. • Employee Engagement representative and part of the hiring team. • 2020 Average CSAT (Customer Satisfaction): 4.55/5 • 2021 Average CSAT: 4.57/5

- Microsoft Dynamics AX 2012 FIT / GAP analysis, creating its documents and interacting directly with the developers team. - User interviews, reviewing/updating previous GAPs. - Unitary and integrated tests after the development, keeping the track of it using Team Foundation Server. - Project schedule update using Microsoft Project, stablishing the right parameters for the right processes. - Key users training, showing the new developed customizations and explaining its functionality

- MES top contact between technical team located in Poland, and the local workers. - ERP preparation for subcontracting process regarding supply chain, including its parameters, until the delivery of material. - Production information analysis (OEE, Waste, material consumption…), creating excel reports for the management staff, and the plant director. - ERP Baan Key User, working with international team after the ERP migration to support functionality. - Office 365 Super Champion.

- Information Management area assistancy, completing operational tasks regarding the MM SAP R/3 module.. - Production information analysis (OEE, Waste, material consumption…). - From – to items organization, making the materials master data information available for the upcoming ERP/Company migration project.

- Direct customer service at the branch, selling its products and updating/creating new customers within the system. - Currency flow control, supplying the 9 ATMs located at the branch, and supplying the bank tellers. - Document analysis, checking every item and sending it to the headquarters of the bank requirements was met. - Customers visits, delivering their new check account and credit card, explaining how the bank works and its services.

While working within the statal bank Banrisul, I've done general customer service, which included generating loans and sending it to the managers approval, selling bank products, and companies tasks.