Maria Fernanda Pellio-Leiva

Processing of payment transactions for bicycles, accessories and workshop invoices. Preparation of financing applications and monitoring of leasing contracts. Processing of inquiries, in person, by e-mail or by telephone.

Focus position in customer service, by e-mail, telephone or chat. Answering customer queries on topics such as offers, billing and payment processes, delivery and technical service. Central communication between the company and customers.

Saleswoman with customer service. Responsible for inventory and supplier ordering at the head office.

Marketing and strategy planner. Strategies to capture new memberships to the Chamber. Community manager administrative. Activity agenda planner. Placed the chamber like an entity of importance among the members and possible memberships. Intermediary between the government and private tourism sector. Event planner.

Responsible of the placement of the product nationwide. Sales strategies responsible according the objectives and planning. Track and follow up the orders national and international wide. Responsible for the members of sale team and report directly to sales manager. Support the sales area for Latin America and EU region.

Market research for product expansion. Responsible for the implementation of a CRM software. In charge of the export logistics and special orders of clients from all divisions (Nicaragua, Costa Rica, and Panamá). Rate profitability and opportunity costs. Coordinator and manager of new Corporate Identity. Coordinator and organizer of promotional fairs. Development of marketing strategies for all company products.

Leader of the specific project for payable accounting. Build up of data base of P&G clients. Customer service.