Maria Soledad Aguilar Sotomayor

- In charge of network cost modeling for mobile operations, including CAPEX&OPEX allocation for voice and data technologies - Forecast analysis in order to estimate future demand of latest technologies (HSPA+, LTE)

- Carried out several forecast analysis and further reports in order to estimate the current and future size of the international DTAG content business, by region and segment (IPTV, VoD, gaming, music, among others) - Analysis of global cutting-cost alternatives in cooperation with DTAG South Eastern Europe teams

Optimization of Marketing Communication for Power tool accessories

-Developed, implemented and periodically monitored a Scorecard for both the ‘Residential’ and ‘Small and medium-sized enterprises’ customer segments, providing managers with metrics regarding both internal business processes and customer satisfaction -Supported the definition and follow-up of internal Service Level Agreements -Together with internal and consulting teams, defined and implemented KPI’s reports in order to monitor the performance of several strategic project portfolios

- In charge of the execution of new initiatives in order to bring employees closer to customer experience - Carried out several internal surveys with the aim of measuring employees’ perception regarding communication policies within Telefonica Chile

2005 - 2006 Exchange Program at University of Flensburg (Scholarship student)