Maria Deli

• Tracking and monitoring the progress of CSIs through monthly sessions • Setting up sharing and learning sessions • Updating the physical and virtual CSI Wall • Reporting the RAG status of the CSIs on a monthly basis and escalating when help was required • Arranging training sessions • Assisting in coaching A3 Owners on A3 Thinking and the A3 report • Working closely with the CSI Manager to assess the progress and future strategy

• Tracking and monitoring the progress of CSIs through monthly sessions • Setting up sharing and learning sessions • Updating the physical and virtual CSI Wall • Reporting the RAG status of the CSIs on a monthly basis and escalating when help was required • Arranging training sessions • Assisting in coaching A3 Owners on A3 Thinking and the A3 report • Working closely with the CSI Manager to assess the progress and future strategy

• Organisation and facilitation of team meetings and face-to-face workshops • Project management of data cleansing activities on the CMD • IT process analysis following the A3 thinking and proposing relevant course of action • Development of an IT applications management tracker for Supply Chain Planning • Improvement of a tracker used by Supply Chain Planning to capture the benefits delivered by the various services the team offers

As part of my role within the Service Management Design team for Consumer & Commercial IT, I was responsible for performing assessments of upcoming projects prior to providing approval for implementation. Moreover, my role in the Service Design Process Optimisation work stream involved consolidation of feedback from various stakeholders in a standard template as well as updating parts of the revised set of documentation.

Responsible for placing customers’ orders in EU origin (mainly) manufacturers and tracking them till the final dispatch to clients’ premises. Regular liaison with suppliers, receiving samples to show to clients and giving information about clients’ payments of orders.

• Business • e-Business