Maria Krousouloudi

Zurich, Schweiz

Fähigkeiten und Kenntnisse

Amadeus
Recruitment
Reservation Management
Sales
Customer service
Customer Support
Customer care
Service
Checking
Team leadership
Effective Time Management
Fast adaptability
Conflict Management
Communication skills
Cross-cultural Skills
Operations Management

Werdegang

Berufserfahrung von Maria Krousouloudi

  • 3 Jahre und 6 Monate, Dez. 2012 - Mai 2016

    Station Manager

    Goldair Handling

    Station Staff Management | Customer Service Executive | Trainer axsControl EDS passenger handling | Load control (axsControl EDS weight and balance) | Reservations and Ticketing (Amadeus Altea and axsRES/EDS) | Departure Control Systems (Amadeus Altea, EDS, Sabre and BABS) | Supervised, coordinated and monitored ground operation services, i.e., land-side, air-side and cargo | Represented passengers, state and airport authorities on behalf of airlines.

  • 3 Jahre und 5 Monate, Juli 2009 - Nov. 2012

    Airport Supervisor

    Olympic Air

    Airports Supervisor | Ground Safety Officer | Customer Service Specialist | Trainer axsControl EDS passenger handling | Airline representation to passengers, state and airport authorities regarding all handling activities | Supervised, coordinated and performed controls of ground operation services | Performed Quality audits-Station performance assessments in cooperation with the Quality Assurance Dept | Monitored, evaluated and handled ground safety reports.

  • 3 Jahre und 8 Monate, Nov. 2005 - Juni 2009

    Ramp Handling

    Aegean Airlines

    Supervised, coordinated and monitored aircraft ground handling services | SITA DCS electronic loading planning for narrow-body aircraft.

  • 5 Jahre und 7 Monate, Mai 2000 - Nov. 2005

    Station Manager

    Hertz Rent a Car

    Station Staff Management | Customer Service Executive | Car Control | Rental | Sales | Reservation and Ticketing of Aegean Airlines (SITA).

  • 1 Jahr und 6 Monate, Mai 1998 - Okt. 1999

    Treasurer

    Kassapidis Exchange

    Currency Exchange, Teller.

  • 5 Monate, Juni 1997 - Okt. 1997

    Front Desk Receptionist

    Poseidonion

    Reception, Reservation, Sales.

Sprachen

  • Griechisch

    Muttersprache

  • Deutsch

    Gut

  • Englisch

    Fließend

  • Italienisch

    Grundlagen

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