Mariana Gnatkiv

⦁ Analyzed trends to support operations and enhance customer experience. ⦁ Developed action plans and workshops, provided insights, and conducted ad-hoc analyses. ⦁ Participated in weekly and monthly calibration sessions with clients and internal teams. ⦁ Provided coaching, feedback, and training to call center representatives. ⦁ Led refresher training and ensured compliance with operational guidelines.

⦁ Handled the prospecting and lead generation function across the organization, researching organizations and individuals online to identify potential business opportunities and new markets, contacting potential clients to establish rapport and setting up meetings. ⦁ Designed and delivered corporate presentations to secure new clients. ⦁ Maintained excellent relationships with existing and potential clients. ⦁ Researched market trends and implemented targeted marketing strategies.

⦁ Conducted market research and competitor analysis to develop pricing strategies. ⦁ Negotiated advertising contracts and ensured compliance with client needs. ⦁ Communicated across target audiences and successfully managed customer relationships, handled project invoicing and scouted for locations to install sign boards.

⦁ Maintained store displays, ensuring a visually appealing and well-stocked inventory. ⦁ Handled cash and credit transactions according to company policy and ensured all money was transacted and billed for with utmost integrity. ⦁ Conducted inventory checks and implemented promotional strategies for slow-moving stock. ⦁ Assisted customers with product information and purchase recommendations.

⦁ Managed patient records, scheduled appointments, and provided administrative support. ⦁ Processed financial transactions and balanced daily financial registers. ⦁ Ensured smooth administrative operations in the clinic.

⦁ Rendered advisory services to clients interested in buying and leasing real estate and commercial properties in Turkey, assisted sellers and buyers in marketing and purchasing property for the right price under the best terms in adherence to local laws, rules and regulations. ⦁ Assisted clients with property marketing and purchasing decisions. ⦁ Maintained a database of properties and prospective buyers.

• Consulting clients • Translating of the documents • Providing support in particular tasks of the department • Handling customer database

Master’s Degree