Marineide Santana

Work with people who have been socially excluded or who are experiencing crisis providing support to enable service users to help themselves. Keeping a professional relationship with service users, acting as guides, advocates or critical friends.

Aiding clients with daily personal care such as washing, dressing and feeding themselves Carrying out everyday tasks for the client such as shopping, cooking or other domestic duties Helping people with mobilization Assisting with client's general comfort Organising and supporting clients during recreational activities Helping clients with administrative tasks such as paying bills, managing budgets, letter or email writing Escorting clients to a destination (e.g. school, college or the shops)

Manage schedules for executive managers. Prepare financial statements, database, spreadsheets and memos. Make invoice reports, letters and presentation of software. Analyze the memos, letter and data before submission and then distribute them accordingly. Arrange seminars, conferences and client meetings. Retrieve documents, corporate records and information and prepare responses of routine inquiries. Schedule travel plans of senior level officers

Researching markets to identify opportunities for events; Liaising with clients to ascertain their precise event requirements; Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); Agreeing to and managing a budget; Securing and booking a suitable venue or location; Ensuring insurance, legal, health and safety obligations are adhered to; Coordinating venue management, caterers, stand designers, contractors and equipment hire;

Managing and directing the daily activities of call center agents and telephone operators. Supervising, planning, and managing functions concerned to Call Center environment. Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed. Attending, following up and resolving customer complaints and questions.