Mark Hamilton

Business process excellence | Innovative business opportunities

Selbstständig, Founder and Partner for Digital Transformation,

Kriens, Switzerland


Data governance
Internationales Management
Mastering complex contexts
Operations Management
Business Process Management
Project Portfolio Management
Business Transformation
Budget Management
Quality Management
Business Analytics
Six Sigma Green Belt
People Management
Value Chain Management
Business Process Excellence
Process Improvement
Digital transformation
Market Research
VBA programming
Data Management
Master Data Management
Data Quality Management
MS Office
Englische Sprache
Data Migration
Interpersonal skills
Analytisches Denken


Professional experience for Mark Hamilton

  • Current 3 years and 11 months, since Apr 2020

    Senior Advisor, Data Quality & Governance (External)

    BNP Paribas Gruppe in Deutschland

    + Design & implement Data Quality Mgmt (DQM) control framework of data quality controls & KQIs + Design DQM processes. Standardise & automate DQM tools. Define & operationalise master data catalogues + Establish KQI reports based on single, trusted, relevant, objective currency of quality measurements + Deliver innovative data insights. Enable data leveraging as driver for growth & adherence to compliance regulations + Activate data governance framework that owns, manages & continuously improves quality

  • Current 4 years, since Mar 2020

    Consultant and Advisor, Business Process Excellence, Data & Quality Management

    Hamilton Projects GmbH

  • Current 4 years and 1 month, since Feb 2020

    Founder and Partner for Digital Transformation

  • 10 months, Jun 2019 - Mar 2020

    Career break


    After over 19 years with GfK, I took 10 months off to enjoy time with friends and family. I also assisted local small businesses execute various projects and undertook further training.

  • 3 years and 5 months, Jan 2016 - May 2019

    Vice President Client Operations


    + Short, medium and long-term global operations strategy of driving automation and organisational transformation in 90+ countries + Drove end-to-end scalable automation incorporating machine learning and RPA + Realisation of offshoring to competence centres and outsourcing to external partners + Global, cross-functional key stakeholder management + Managed the Global Operations division with 240 people in 7 locations worldwide + Year-on-year cost reductions of between 5% and 10%

  • 1 year and 7 months, Jun 2014 - Dec 2015

    Head of Global Operations


    + Set-up and managed Global Operations division of 100 employees in 3 locations worldwide + Establishment and hands-on management of all operational supporting processes + Guaranteed compliance and security of all operational processes + Business process owner for all operations-related IT projects, incl. analysis, definition and documentation of target processes + Established and owned operational KPIs and KQIs generating reports and dashboards to ensure data-driven business process decisions

  • 2 years and 7 months, Nov 2011 - May 2014

    Head of Global Process Optimisation


    + Drove end-to-end process & system harmonisation in 90+ countries + Established and managed Global Process Optimisation team as single point of responsibility and accountability for owning and continuously improving operational processes + Completely revised Standardised Global Processes and published in interactive process flow diagrams & descriptions + Ran business process audits at subsidiary & acquired companies, published requirement catalogues to ensure harmonisation, integration and consolidation

  • 5 years and 10 months, Jan 2006 - Oct 2011

    Global Process Optimisation Auditor (50%) / Local Operations Manager (50%)


    + Ran process audits in 40+ countries and published description, risk and requirement catalogues as the basis for optimisation, standardisation and quality assurance + Initiated, managed, compiled and published global operational Best Practices + Initiated and managed International Production Core team ensuring global representation in steering development and roll-out of global solutions + Continued management responsibilities for local production teams and processes

  • 5 years and 11 months, Feb 2000 - Dec 2005

    Project Manager


    + End-to-end management of national migrations from legacy systems to global production systems for retail panel and consumer panel + Management of national production and reporting processes + Development of VBA modules for customised client tools and operational automation

  • 2 years and 8 months, Jun 1997 - Jan 2000



    + Management of F&B department with 60 full-time and 100 part-time employees + Member of management with responsibility for CHF 8 Mio revenue + Responsibility for the profitability and quality of the F&B product, including the launching and execution of new concepts, promotions etc. in all sales outlets

  • 2 years and 3 months, Mar 1995 - May 1997

    Business Analyst Food & Beverage


    + Project manager for planning, set-up and roll-out of Fidelio F&B (inventory, cost and pur-chasing management) and subsequent execution of related cost analysis reports + Project manager for planning, set-up, training and implementation of micros POS systems in all outlets and application management after go-live + Project team member for planning, set-up and roll-out of Oracle Applications, with overall responsibility for F&B P&L reports and analyses

Educational background for Mark Hamilton

  • 4 years and 2 months, Nov 1990 - Dec 1994

    Hotel and Hospitality Management

    Schweizerische Hotelfachschule Luzern


  • English

    First language

  • German


  • French


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