Mark Hamilton

+ Design & implement Data Quality Mgmt (DQM) control framework of data quality controls & KQIs + Design DQM processes. Standardise & automate DQM tools. Define & operationalise master data catalogues + Establish KQI reports based on single, trusted, relevant, objective currency of quality measurements + Deliver innovative data insights. Enable data leveraging as driver for growth & adherence to compliance regulations + Activate data governance framework that owns, manages & continuously improves quality

After over 19 years with GfK, I took 10 months off to enjoy time with friends and family. I also assisted local small businesses execute various projects and undertook further training.

+ Short, medium and long-term global operations strategy of driving automation and organisational transformation in 90+ countries + Drove end-to-end scalable automation incorporating machine learning and RPA + Realisation of offshoring to competence centres and outsourcing to external partners + Global, cross-functional key stakeholder management + Managed the Global Operations division with 240 people in 7 locations worldwide + Year-on-year cost reductions of between 5% and 10%

+ Set-up and managed Global Operations division of 100 employees in 3 locations worldwide + Establishment and hands-on management of all operational supporting processes + Guaranteed compliance and security of all operational processes + Business process owner for all operations-related IT projects, incl. analysis, definition and documentation of target processes + Established and owned operational KPIs and KQIs generating reports and dashboards to ensure data-driven business process decisions

+ Drove end-to-end process & system harmonisation in 90+ countries + Established and managed Global Process Optimisation team as single point of responsibility and accountability for owning and continuously improving operational processes + Completely revised Standardised Global Processes and published in interactive process flow diagrams & descriptions + Ran business process audits at subsidiary & acquired companies, published requirement catalogues to ensure harmonisation, integration and consolidation

+ Ran process audits in 40+ countries and published description, risk and requirement catalogues as the basis for optimisation, standardisation and quality assurance + Initiated, managed, compiled and published global operational Best Practices + Initiated and managed International Production Core team ensuring global representation in steering development and roll-out of global solutions + Continued management responsibilities for local production teams and processes

+ End-to-end management of national migrations from legacy systems to global production systems for retail panel and consumer panel + Management of national production and reporting processes + Development of VBA modules for customised client tools and operational automation

+ Management of F&B department with 60 full-time and 100 part-time employees + Member of management with responsibility for CHF 8 Mio revenue + Responsibility for the profitability and quality of the F&B product, including the launching and execution of new concepts, promotions etc. in all sales outlets

+ Project manager for planning, set-up and roll-out of Fidelio F&B (inventory, cost and pur-chasing management) and subsequent execution of related cost analysis reports + Project manager for planning, set-up, training and implementation of micros POS systems in all outlets and application management after go-live + Project team member for planning, set-up and roll-out of Oracle Applications, with overall responsibility for F&B P&L reports and analyses