Mark Hamilton
Selbstständig, Founder and Partner for Digital Transformation, 4teil.net
Kriens, Switzerland
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Timeline
Professional experience for Mark Hamilton
Current 3 years, since Apr 2020
Senior Advisor, Data Quality & Governance (External)
BNP Paribas Gruppe in Deutschland+ Advance digital transformation at BNP PI DE + Define & implement a Data Quality Mgmt. system across all divisions + Design DQM processes; standardise & automate DQM tools to deliver data insights & visualisation + Leverage data & analytics as a driver for growth, increase business benefits & fulfil compliance regulations + Activate data governance framework with sustainable mgmt. of data quality, integrity & protection + Define & implement master data catalogues & structures for DQM evaluation & reporting
Current 3 years and 1 month, since Mar 2020
Consultant and Advisor, Process Excellence & Quality Management
Hamilton Projects
10 months, Jun 2019 - Mar 2020
Career break
n/a
After over 19 years with GfK, I took 10 months off to enjoy time with friends and family. I also assisted local small businesses execute various projects and undertook further training.
3 years and 5 months, Jan 2016 - May 2019
Vice President Client Operations
GfK
+ Short, medium and long-term global operations strategy of driving automation and organisational transformation in 90+ countries + Drove end-to-end scalable automation incorporating machine learning and RPA + Realisation of offshoring to competence centres and outsourcing to external partners + Global, cross-functional key stakeholder management + Managed the Global Operations division with 240 people in 7 locations worldwide + Year-on-year cost reductions of between 5% and 10%
+ Set-up and managed Global Operations division of 100 employees in 3 locations worldwide + Establishment and hands-on management of all operational supporting processes + Guaranteed compliance and security of all operational processes + Business process owner for all operations-related IT projects, incl. analysis, definition and documentation of target processes + Established and owned operational KPIs and KQIs generating reports and dashboards to ensure data-driven business process decisions
2 years and 7 months, Nov 2011 - May 2014
Head of Global Process Optimisation
GfK
+ Drove end-to-end process & system harmonisation in 90+ countries + Established and managed Global Process Optimisation team as single point of responsibility and accountability for owning and continuously improving operational processes + Completely revised Standardised Global Processes and published in interactive process flow diagrams & descriptions + Ran business process audits at subsidiary & acquired companies, published requirement catalogues to ensure harmonisation, integration and consolidation
5 years and 10 months, Jan 2006 - Oct 2011
Global Process Optimisation Auditor (50%) / Local Operations Manager (50%)
GfK+ Ran process audits in 40+ countries and published description, risk and requirement catalogues as the basis for optimisation, standardisation and quality assurance + Initiated, managed, compiled and published global operational Best Practices + Initiated and managed International Production Core team ensuring global representation in steering development and roll-out of global solutions + Continued management responsibilities for local production teams and processes
+ End-to-end management of national migrations from legacy systems to global production systems for retail panel and consumer panel + Management of national production and reporting processes + Development of VBA modules for customised client tools and operational automation
2 years and 8 months, Jun 1997 - Jan 2000
Food-and-Beverage-Manager
Hilton
+ Management of F&B department with 60 full-time and 100 part-time employees + Member of management with responsibility for CHF 8 Mio revenue + Responsibility for the profitability and quality of the F&B product, including the launching and execution of new concepts, promotions etc. in all sales outlets
2 years and 3 months, Mar 1995 - May 1997
Business Analyst Food & Beverage
Hilton
+ Project manager for planning, set-up and roll-out of Fidelio F&B (inventory, cost and pur-chasing management) and subsequent execution of related cost analysis reports + Project manager for planning, set-up, training and implementation of micros POS systems in all outlets and application management after go-live + Project team member for planning, set-up and roll-out of Oracle Applications, with overall responsibility for F&B P&L reports and analyses
Educational background for Mark Hamilton
4 years and 2 months, Nov 1990 - Dec 1994
Hotel and Hospitality Management
Schweizerische Hotelfachschule Luzern
Languages
English
First language
German
Fluent
French
Fluent