Mark Ingenpass

The Support Account Manager (SAM) is the single point of contact for Autodesk support-related questions, needs, or issues of Enterprise Premium Customers.

EU Escalation Manager (70 %) Assessing and managing technical account escalations within the corporate escalation program. Technical Support Account Manager Premium Services (30 %)

Sabbatical and travel around the globe: South Africa, India, Thailand, Cambodia, Hong Kong, Japan, USA, Argentine

Building and maintaining relationships with customers. Effectively managing resources to provide optimum support to ensure SLA's are met or exceeded. Representing Customer Support in customer meetings. Liaising with other Symantec Departments (Sales, Consulting, Engineering etc.) to understand the current priority customers, so their issues are solved in a pro-active and effective manner. Managing customer expectation and advocating the customer issue within Symantec.