Mark Kaplan

Managed Global IT teams including international direct reports. Managed all IT infrastructure, Server Room, HP SAN Environment, Windows Server, Unix & Linux environments including multi- layer Active Directory environments and Microsoft Exchange environment, Oracle, MS-SQL, SAP & Sybase database environments. Managed all backup and disaster recovery environments for all sites. Windows Desktop Support, Global Help Desk, IT Procurement and IT contracts. Managed Telecom environment of Cisco Call Manager (IPT),

Managed Global IT teams including international direct reports. Managed all IT infrastructure, Server Room, EMC SAN Environment, Windows Server, Unix & Linux environments including multi- layer Active Directory environments and Microsoft Exchange environment, Oracle, MS-SQL, SAP & Sybase database environments. Managed all backup and disaster recovery environments for all sites. Windows Desktop Support, Global Help Desk, IT Procurement and IT contracts. Managed Telecom environment of Cisco Call Manager (IPT)

Managed all non-inventory procurement, processes and approvals; managed all internal use vendors and contracts, analyzed spend among business units and leveraged enterprise discounts. Negotiated pricing and terms and mediated all issues with service providers. Managed all IT assets, including hardware and software, deployment tracking, maintenance agreements, license compliance and IT purchasing standards.

Managed IT hardware and software, contracts and financials. Supervised enterprise procurement. Advised CIO concerning European business unit budgets, hardware standards and software license compliance. Managed global communications. Researched emerging technologies to deliver business ROI. Provided senior executive IT support.