Mark Kriesch

Sr. Payments Analyst (Product Manager | Payment Operations Manager) Led most of the development, testing, deployment, and ongoing operations of the Billing Optimization services that process $3 Billion of transactions per year. * Discovered a need for a Billing Optimization team. Made the recommendation to leadership, the team was established, and I led most of the product development. Last year, all our services combined resulted in $50M+ of incremental revenue.

Led analytic and account management team responsible for clients’ customer experience programs. Provided full-service Customer Experience program; web dashboards, reporting, KPI creation, analysis, training, near real-time complaint feedback loop, and management. Clients and prospects included Quick and Full-Service Restaurants, healthcare, dental insurance, health and well-being services, and entertainment.

Led NPD on-site team at largest U.S. automotive aftermarket retailer. Identified and communicated competitive opportunities to leaders and executives. Led internal and external cross-functional teams to facilitate strategic projects. Partnered with groups across the organization on strategic planning and execution to influence manufacturers to purchase more retailer specific data. Reported to the Director Account Management. * Surpassed sales goals, outperformed sales budget by 13-27%.

On contract with Spherion, analyzed POS and consumer data to quantify category opportunities and key drivers. Monitored competitive and market conditions. Leveraged industry knowledge and made strategic recommendations to optimize category profit. Supported Mobile Phones, Video Games, Music, Movies, and Major Appliances. * Developed actionable insights from reporting and analysis for merchandising, marketing, and top executives. Led cross-functional team meetings to identify drivers of key categories.