Markus Bley

Angestellt, Product Manager, ASC Technologies AG

Hösbach, Germany

Skills

strong customer oriented
people management
team player
sales engineering
sales support
well structured and organized
flexible
customer escalation management
customer-facing skills
VoIP
SIP
ISDN
Unified Communication
Contact Centre
Quality Management
Service Management
Project management
Sales
Voice Recording - NICE - ASC - Verint
Mobile Voice Recording - Natterbox
Trading Solutions
IPC - Unigy
Network Services
Trading Network/Community Services
IPC - Unigy 360 (cloud solution)
Etrali - Open Trade
Etrali - EtraDeal
Cisco
Requirements Engineering
Belastbarkeit
Zuverlässigkeit
Consulting
CCNA
CCDA
Network Design Methodology
Network Hierarchy
Switched And Routed Network Design
LAN Switching
Network Topologies
Network Security
Static and Dynamic Routing
MPLS

Timeline

Professional experience for Markus Bley

  • Current 4 years and 3 months, since Sep 2020

    Product Manager

    ASC Technologies AG

    - Product Manager - Product Owner - Feature Planning and Review - Creation of Product documentation - Scrum Process - Compliance Recording - Analytics - Microsoft Teams - Microsoft Azure - SaaS - ASC Recording Insights - Compliance Recording & Analytics for Microsoft Teams

  • 8 months, Oct 2019 - May 2020

    Weiterbildung

    New Horizons Frankfurt/ Fulda | Computer Learning Center

    ITIL Service Management Expert v3 - ITIL Service Management Expert v4 - SCRUM Master - SCRUM Product Owner - ITIL Service Management Practitioner - PRINCE2 Projekt Management Practitioner -

  • 3 years and 9 months, Jan 2016 - Sep 2019

    Customer Solutions Engineer

    IPC Information Systems

    • Consulting • Solution design • New Product Introduction • Review and approval of complex sales offers • Support during Sales Events • Creation of detailed solution descriptions • Technical responses to tenders (RFP / RFI) • Preparation and implementation of trainings / workshops • Project Management tasks Network Design tasks o Interconnection customer infrastructure to IPC Cloud Unigy 360 o Private Wires (Broker Lines) o Layer 2 / Layer 3 - LAN/WAN Design

  • 6 years and 9 months, Jan 2013 - Sep 2019

    Business Solutions Consultant

    Etrali Trading Solutions

    This position is a combination of Sales (direct and channel partner), Service Management and PreSales. Main activities are: • Support of Etrali Distributors and Customers • Customer Care of business relationship and sales responsibilities • Proposal quoting and calculation (incl. maintenance) • Creation of maintenance models according to required SLAs • Contact for escalations and service requests • Ensuring of agreed SLAs • Life Cycle Management • Consulting and PoC • Solution design

  • 1 year and 8 months, May 2011 - Dec 2012

    Solutions Consultant

    ASC telecom AG

    technical consultancy, sales support for tenders, technical examination of offers, presenting technical concepts to both technical and non-technical audience and build relationships with Enterprise customers, Experience answering Requests for Proposals (RFI) successfully, elaboration of customer specific requirements, creation of solution descriptions. Project Management of smal and middle scale projects

  • 1 year and 5 months, Dec 2009 - Apr 2011

    Customer Support Engineer ||| (Manager) / Product Advisor

    Avaya Deutschland GmbH

    product and technical introduction prime for CS1K portfolio for EMEA. customer and escalation management, team leader, 3rd level software and system support. SE support for VoIP solutions.

  • 2 years and 9 months, Apr 2007 - Dec 2009

    Product Advisor CS1K EMEA

    Nortel

    product prime for CS1K portfolio in EMEA. leading a virtual team of support engineers with responsibility for technical support during field trial activities in EMEA for the Nortel CS1K product family. interaction with technology. customer and escalation management. establishing and managing support processes (team member of lean 6 sigma project's). providing case arrival forecast to executive management for budget planning. Providing 3rd line customer software and system support.

  • 6 years, Apr 2001 - Mar 2007

    Team Leader NTS Central Region

    Nortel Networks

    managing a team of people in different locations who provide software support for the Meridian 1 PBX/CS1k/VoIP product line for Europe/Mid East/CIS. interfacing with Nortel’s customers, providing progress updates, attending meetings with customers. mentoring/guiding staff, sharing knowledge and experience of the product. managing the workload to ensure committed level of service is achieved. provided software support for EMEA customers.

  • 6 years, Apr 1995 - Mar 2001

    Senior Software Engineer

    Nortel Networks

    this position entailed providing software field support to EMEA customers as well as problem investigating in the field, both remotely and on-site, writing diagnostic patches and providing final patch solutions for the customer. EMEA prime for new software introduction.

  • 4 years, Apr 1991 - Mar 1995

    Support Specialist

    Northern Telecom

    worked on enterprise voice accounts in EMEA. provided engineering expertise at in-house and on-site trials and customer demos. responsible for software verification for various releases. provided 2nd level system support for partners and field engineers. worked on different protocol issues (EURO ISDN / QSIG / DPNSS / 1TR6).

Languages

  • English

    -

  • German

    First language

Interests

Radsport
Reisen
Laufsport

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