Markus Bley
Angestellt, Product Manager, ASC Technologies AG
Hösbach, Germany
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Timeline
Professional experience for Markus Bley
- Product Manager - Product Owner - Feature Planning and Review - Creation of Product documentation - Scrum Process - Compliance Recording - Analytics - Microsoft Teams - Microsoft Azure - SaaS - ASC Recording Insights - Compliance Recording & Analytics for Microsoft Teams
ITIL Service Management Expert v3 - ITIL Service Management Expert v4 - SCRUM Master - SCRUM Product Owner - ITIL Service Management Practitioner - PRINCE2 Projekt Management Practitioner -
3 years and 9 months, Jan 2016 - Sep 2019
Customer Solutions Engineer
IPC Information Systems
• Consulting • Solution design • New Product Introduction • Review and approval of complex sales offers • Support during Sales Events • Creation of detailed solution descriptions • Technical responses to tenders (RFP / RFI) • Preparation and implementation of trainings / workshops • Project Management tasks Network Design tasks o Interconnection customer infrastructure to IPC Cloud Unigy 360 o Private Wires (Broker Lines) o Layer 2 / Layer 3 - LAN/WAN Design
6 years and 9 months, Jan 2013 - Sep 2019
Business Solutions Consultant
Etrali Trading Solutions
This position is a combination of Sales (direct and channel partner), Service Management and PreSales. Main activities are: • Support of Etrali Distributors and Customers • Customer Care of business relationship and sales responsibilities • Proposal quoting and calculation (incl. maintenance) • Creation of maintenance models according to required SLAs • Contact for escalations and service requests • Ensuring of agreed SLAs • Life Cycle Management • Consulting and PoC • Solution design
1 year and 8 months, May 2011 - Dec 2012
Solutions Consultant
ASC telecom AG
technical consultancy, sales support for tenders, technical examination of offers, presenting technical concepts to both technical and non-technical audience and build relationships with Enterprise customers, Experience answering Requests for Proposals (RFI) successfully, elaboration of customer specific requirements, creation of solution descriptions. Project Management of smal and middle scale projects
1 year and 5 months, Dec 2009 - Apr 2011
Customer Support Engineer ||| (Manager) / Product Advisor
Avaya Deutschland GmbH
product and technical introduction prime for CS1K portfolio for EMEA. customer and escalation management, team leader, 3rd level software and system support. SE support for VoIP solutions.
2 years and 9 months, Apr 2007 - Dec 2009
Product Advisor CS1K EMEA
Nortel
product prime for CS1K portfolio in EMEA. leading a virtual team of support engineers with responsibility for technical support during field trial activities in EMEA for the Nortel CS1K product family. interaction with technology. customer and escalation management. establishing and managing support processes (team member of lean 6 sigma project's). providing case arrival forecast to executive management for budget planning. Providing 3rd line customer software and system support.
6 years, Apr 2001 - Mar 2007
Team Leader NTS Central Region
Nortel Networks
managing a team of people in different locations who provide software support for the Meridian 1 PBX/CS1k/VoIP product line for Europe/Mid East/CIS. interfacing with Nortel’s customers, providing progress updates, attending meetings with customers. mentoring/guiding staff, sharing knowledge and experience of the product. managing the workload to ensure committed level of service is achieved. provided software support for EMEA customers.
6 years, Apr 1995 - Mar 2001
Senior Software Engineer
Nortel Networks
this position entailed providing software field support to EMEA customers as well as problem investigating in the field, both remotely and on-site, writing diagnostic patches and providing final patch solutions for the customer. EMEA prime for new software introduction.
4 years, Apr 1991 - Mar 1995
Support Specialist
Northern Telecom
worked on enterprise voice accounts in EMEA. provided engineering expertise at in-house and on-site trials and customer demos. responsible for software verification for various releases. provided 2nd level system support for partners and field engineers. worked on different protocol issues (EURO ISDN / QSIG / DPNSS / 1TR6).
Languages
English
-
German
First language