Mary Heins

Established metrics for identifying departmental KPIs, establishing baselines and goals Implemented Salesforce for call center, driving lead capture, service standardization and targeted marketing campaigns Partnered with 3rd party companies to scope, test, and implement custom software solutions Established budget and operational standards for $30M gross revenue Cross business units and verticals Project Management: formed and led cross-functional teams; created multi-system data flow processes

Led two distinct functional areas delivering $20M departmental gross revenues Managed staff accountable for consistent and superior service to all customers and channels Designed functional processes and control mechanisms to meet evolving needs of departmental and hierarchical senior management

Key team partner to develop and deliver $20M enterprise-level operations platform Designed and facilitated requirements sessions, user acceptance testing, and beta training sessions to implement, initiate and facilitate communication and task achievement across functional areas and verticals Created process flows and best practices for areas including Accounting, Internal Audit, and Operations

Planned, documented, and executed system migrations for roughly 30 acquisitions for standardization Created and maintained training and best practice documentation for multiple sites and functions Analyzed user needs for corporate and remote locations, created customized training materials, planned and performed onsite training on the standard system, resulting in universal understanding of policies and use of corporate tool

Finance, Strategy, Management