Dr. Massimiliano Iuliano

• Managing IT environments (DEV, TEST, QA, PROD) with regard to setup, integration, op-erational readiness, upgrades, support activities and Service Providers within the Customer Interaction (eCommerce) division • Coordinating cross-departmental decisions and their implementation on IT environments regarding configuration, integration, code, content, SLA and data changes • Acting as central point of contact for all projects related to the eCommerce Landscapes • SCRUM Master and technical Coach of the Team

• Public Sector: Responsible for the implementation of IT-Security Requirements according to Programme / Corporate standards. Responsible for risk matrix and Service Management, Support Contracts with external vendors, Project Controlling • FinTech Sector: Business Analysis for eCommerce solutions. • Pharmaceutical Sector: Data Lead Architect and Project Manager in a major datacentre infrastructure migration program (~10 000 instances) with Private and Public (Microsoft Azure) Cloud Landscape as a target

- Defining, planning, tracking and managing projects as a part of the Professional Services function. The Professional Services Group provides value-added solutions to Enterprise customers including on-site support, services and consulting. - Working closely with cross-functional teams including Sales and Engineering, as well as directly with customers, to ensure the successful completion of projects.

- Cost estimation and feasibility study - Project Management documentation and gates - Managing vendors - Report Projects status - Responsible that release / technical solution is requested and analysed - Steering Infrastructure requests for Projects - Accountable that Security (Risk Management) and non-functional requirements are applied before Go Live of Service - Definition and implementation of testing process - Overview of upcoming releases - Platforms: Big Data (Hadoop, Splunk, Tableau)

- Responsible of a Team of 3 Transition Managers - Weekly calls with Vodafone Markets - Cutover - Organization and dispatching of the activities/tasks inside teams, like Dev (using Confluence), Infrastructure and Operations (using Remedy), Integration, Support and Operational Design Teams (using Jira) - Coordinating User Acceptance Testing (HP QC for Ticketing) - Services: Vodafone Start (11+ M customers): mobile browser + App, MyWeb (3+ M customers): mobile browser , Discover (6+ M customers): App

- Responsible for the technical implementation of technical solutions / architecture throughout a new Service or Release implementation according to agreed project plan - Coordination of technical implementation of technical solution (Test & Production) - Technical Team lead (3 – 6 Deployment Resources per Project as average) - Manage vendors for technical implementation - Platforms: Vodafone Music (3+ M customers), Vodafone Cloud and Contacts (3+ M customers), Vodafone Live! (15+ M customers)

- Fault Management (2nd Level Support, Cooperation with Vendors) - Planning and execution of System Modifications and Upgrades. - Optimization activities (e.g. developing monitoring scripts or tools for the NOC). - Preventive Maintenance to ensure and improve reliable operation Project work (Introduction of new Services and Systems) - Regular on-call duty - Lead Engineer for Ericsson MMSC, Nokia IN, ORGA wIQ and SCP (Billing), Gemplus OTA, Nokia SMSC, Comverse VMS, Acision WSB (WAP GW)

- Coaching new (8 MMSC and 10 WSB) engineers on to Remedy, taking care of Incidents SLA’s, ticket escalations with 3rd Line Support and Development, Product Management - Supervising deployment of OS's (Solaris 8, Tru64 and Linux), patching and packages installations, upgrades to newer Applications, Maintainance Releases or Hot Fixes - Coaching on liaising with third parties for both hardware and software issues (SUN, HP, mBalance, Legato) and being back-up for 24x7 Support (acting as Manager on Duty)

- Monitoring and operational control activities for Albacom (British Telecom in Italy) for big Italian and International customer (Major Italian Oil and Gas Companies like Agip, Saipem, ENI, Snam; major Italian Banks like Banca Intesa, San Paolo IMI) - 2nd level Technical Support - Liaising with 3rd Line Networks Support and 3rd Parties - Monitoring and Operational Control Activities - Writing suitable UNIX script in order to automate activities Platforms: LAN, WAN, Cisco Router and Switches, ISDN

- Roll-out of Tariff Plans for Pre-paid Subscribers in the Oracle DB and Tests of the plan - Acceptance Tests, tracking bugs resolution and feature Request Implementations - Liaising with Pre-Sales team to answer customer technical questions - Writing UNIX (Solaris) ksh scripts Platforms: Vodafone Italy - GSM and GPRS Intelligent Network WAN Networks Lucent Multiservice Packet Backbone Network Lucent Statistics and Fault Servers ATM / Frame Relay / UMTS Backbone Lucent PSAX 2300, PBX, CBX 500

Designing via CAD microwave antennas for Radio Mobile Bridges

Electronics Engineering and Telecommunication