Matthew Mickler
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Matthew Mickler
- Current 11 years, since Jun 2015
Business Analyst
Aetna
- Analyses of MMIC (Health Care) systems and modification - Reporting of Data for departmental needs - Departmental analysis and communication of data, business and provider needs - Prepare summary reports of project activities - Create, verify and define source files and references
- 3 months, Apr 2015 - Jun 2015
Business Consultant
self employement
- Troubleshooting of all technical issues "Network/Hardware/Software ext." - Training for all customers - Manage, prioritize and track all technical issues - Setup and maintenance of POS systems
- 2 months, Mar 2015 - Apr 2015
Technical Support Engineer
Boomtown!
- Troubleshooting of all technical issues "Network/Hardware/Software ext." - Training for all customers on new\existing software\hardware - Manage, prioritize and track all technical issues - Setup and maintenance of POS systems - Assist in managing work flow within the support department - Documentation for internal and external use
- 6 months, Oct 2014 - Mar 2015
Technical Support Engineer / Programmer
LVM Systens
- Support of customized healthcare call center software - Program custom reports for healthcare call center software - Assist in work flow within the support department - Stay within HIPAA compliance
- 10 months, Nov 2013 - Aug 2014
Support Analyst
nQueue Billback
- Training for all customers on new\existing software\hardware - Manage, prioritize and track all technical issues - Setup and maintenance of network & servers - Assist in work flow within the support department - SalesForce.com experience
- 7 months, Apr 2013 - Oct 2013
Application Support Consultant
ROI Print Manager
- Installation and configuration of all software\hardware - Training for all customers on new\existing software\hardware - Manage, prioritize and track all technical issues - Updating and maintaining websites - Creating and updating documentation and procedures - SalesForce.com experience - Dashboard setup and maintenance - QA operations
- 7 months, Jul 2012 - Jan 2013
Systems Analyst
National Laser Institute
Setup and maintenance of network, Servers Installation and configuration of all software / hardware Training for all employees on new\existing software\hardware Managing all departments, groups and users within the network Assist in setup, update and maintenance of new domains website and landing pages Manage, prioritize and track all technical issues Maintain inventory records of assets Creating and updating documentation and procedures SalesForce.com experience Dashboard setup and maintenance QA
- 1 year and 9 months, Jan 2011 - Sep 2012
IT Helpdesk Specialist 2nd Level
Opticard Payment Services
- Training of staff - ACH processing for customers and addressing any/all issues - Inbound/Outbound shipping and tracking - Maintain inventory records of assets - Providing level 2 support for terminal/POS issues - Creating and updating documentation and procedures - Installation and configuration of Integrated POS systems
- 3 months, Feb 2012 - Apr 2012
Operations Manager
Prolific Business Solutions
- Assist in work flow within the operations department - ACH processing for customers and addressing any/all issues - Inbound/Outbound shipping and tracking - Maintain inventory records of assets - Providing support for terminal/POS issues - Creating and updating documentation and procedures - Installation and configuration of Integrated POS systems
- 6 months, May 2011 - Oct 2011
IT Implementation Manager
Cash Flow Managment
- Evaluate and test new software - Writes & update quality standards and test scripts - Train end users on new software & software versions - Assist in implementation for end user
- 8 months, Jun 2010 - Jan 2011
Helpdesk Analyst
Opticard Payment Services
- Assist customer with terminal / POS issues - Build and install credit card and POS terminals - Responsible for documentation creation of new software packages - Software testing - Basic employee training - ACH processing for customers
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
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