Matthew Mickler

Berufserfahrung von Matthew Mickler

• Bis heute 9 Jahre und 1 Monat, seit Juni 2015

  Business Analyst

  Aetna

  - Analyses of MMIC (Health Care) systems and modification - Reporting of Data for departmental needs - Departmental analysis and communication of data, business and provider needs - Prepare summary reports of project activities - Create, verify and define source files and references

• 3 Monate, Apr. 2015 - Juni 2015

  Business Consultant

  self employement

  - Troubleshooting of all technical issues "Network/Hardware/Software ext." - Training for all customers - Manage, prioritize and track all technical issues - Setup and maintenance of POS systems

• 2 Monate, März 2015 - Apr. 2015

  Technical Support Engineer

  Boomtown!

  - Troubleshooting of all technical issues "Network/Hardware/Software ext." - Training for all customers on new\existing software\hardware - Manage, prioritize and track all technical issues - Setup and maintenance of POS systems - Assist in managing work flow within the support department - Documentation for internal and external use

• 6 Monate, Okt. 2014 - März 2015

  Technical Support Engineer / Programmer

  LVM Systens

  - Support of customized healthcare call center software - Program custom reports for healthcare call center software - Assist in work flow within the support department - Stay within HIPAA compliance

• 10 Monate, Nov. 2013 - Aug. 2014

  Support Analyst

  nQueue Billback

  - Training for all customers on new\existing software\hardware - Manage, prioritize and track all technical issues - Setup and maintenance of network & servers - Assist in work flow within the support department - SalesForce.com experience

• 7 Monate, Apr. 2013 - Okt. 2013

  Application Support Consultant

  ROI Print Manager

  - Installation and configuration of all software\hardware - Training for all customers on new\existing software\hardware - Manage, prioritize and track all technical issues - Updating and maintaining websites - Creating and updating documentation and procedures - SalesForce.com experience - Dashboard setup and maintenance - QA operations

• 7 Monate, Juli 2012 - Jan. 2013

  Systems Analyst

  National Laser Institute

  Setup and maintenance of network, Servers Installation and configuration of all software / hardware Training for all employees on new\existing software\hardware Managing all departments, groups and users within the network Assist in setup, update and maintenance of new domains website and landing pages Manage, prioritize and track all technical issues Maintain inventory records of assets Creating and updating documentation and procedures SalesForce.com experience Dashboard setup and maintenance QA

• 1 Jahr und 9 Monate, Jan. 2011 - Sep. 2012

  IT Helpdesk Specialist 2nd Level

  Opticard Payment Services

  - Training of staff - ACH processing for customers and addressing any/all issues - Inbound/Outbound shipping and tracking - Maintain inventory records of assets - Providing level 2 support for terminal/POS issues - Creating and updating documentation and procedures - Installation and configuration of Integrated POS systems

• 3 Monate, Feb. 2012 - Apr. 2012

  Operations Manager

  Prolific Business Solutions

  - Assist in work flow within the operations department - ACH processing for customers and addressing any/all issues - Inbound/Outbound shipping and tracking - Maintain inventory records of assets - Providing support for terminal/POS issues - Creating and updating documentation and procedures - Installation and configuration of Integrated POS systems

• 6 Monate, Mai 2011 - Okt. 2011

  IT Implementation Manager

  Cash Flow Managment

  - Evaluate and test new software - Writes & update quality standards and test scripts - Train end users on new software & software versions - Assist in implementation for end user

• 8 Monate, Juni 2010 - Jan. 2011

  Helpdesk Analyst

  Opticard Payment Services

  - Assist customer with terminal / POS issues - Build and install credit card and POS terminals - Responsible for documentation creation of new software packages - Software testing - Basic employee training - ACH processing for customers