Mehmet Solak

Premium

Düsseldorf, Germany

Skills

General Management
Automation
IT Service Delivery
Customer Service Management
globale Mitarbeiterführung
Automations Shared Service Center
Center of Excellence
Robotic Process Automation
Escalations Management
Incident Management
Processautomatisierung
Managed Services
Führung von internationalen Teams
Infrastrukturanalyse
Major Incident Management
System Beratung
IAAS
Cloud Computing
Technische Projektleitung
Projektmanagment
ITILv3
Managment
CAAS
SAAS
Performance Gespräche
SLA Management
Customer Support
Mitarbeiter Motivation
Remote Application Management
Docker
Customer Care Management
IT Outsourcing
Globalisierung
Chatbot
Machine Learning
IT Architecture
Informatik

Timeline

Professional experience for Mehmet Solak

  • Current 5 months, since Aug 2021

    Vice President Global Delivery

    Afiniti

  • 2 years and 2 months, Jun 2019 - Jul 2021

    Head of Global Automation Center of Excellence

    T-Systems International GmbH / Deutsche Telekom AG

    Responsible for driving T-Systems Automation Strategy where I set up and lead a centralized (cross delivery organization) Global Center of Excellence for Automation based on a Shared Service Center delivery model. (5 Managers as directs reports / 3 Global Heads in a matrix organization based in Slovakia, India & Hungary ~ 150FTEs). The capabilities we build are based on conversational AI & ML, RPA and other Automations solutions to meet 43mio$ global savings targets.

  • 2 years and 8 months, Oct 2016 - May 2019

    Vice President, Head of Global MoD, ITD, Global Quality

    T-Systems International GmbH

    Leading the most critical centralized line organization of Global MoD which consists of Global Major Incident Managers (24x7/365), Global Problem Managers as well the Global Incident Control (24x7/365) located in Germany and Slovakia for operational delivery for T-Systems International globaly. My organization is the central hub when it comes to critical situations management.

  • 8 months, Feb 2016 - Sep 2016

    Senior Manager, Managed Hosting & Cloud Operations

    Verizon Enterprise Solutions - Verizon Deutschland GmbH

    Leadership representative for EMEA Global Support Services as well leading Global Tactical Response Management / Major Incident Managers (24x7 US/DE/CZ/IN). On parallel leading multi technical skilled senior engineers consists of Incident Management and Escalation Management Engineers with specific skills for Windows, Unix, Network and Virtualization support for Managed Hosting & Cloud Services customers in an ITIL based support environment.

  • 5 months, Sep 2015 - Jan 2016

    EMEA Operations Leader, Managed Hosting Cloud, GSS

    Verizon Enterprise Solutions - Verizon Deutschland GmbH

    Additional responsibilities given to be the primary Global Support Services Managed Hosting Leader for clients based in Europe, engagement by Client Services and other internal groups in Europe for guidance on operational processes and client concerns.Part of the role is also engagement for pre-sales presentation of support operations to future clients. Leading over 20 directs in various groups within Customer Operations Support.

  • 11 months, Mar 2015 - Jan 2016

    Manager of Global TRM & US AMT, Managed Hosting Cloud

    Verizon Enterprise Solutions

    Leading a 24/7 based global team of TRMs (Tactical Response Managers / Major Incident Manager) in the US and European locations and 24/7 based US AMTs (Alert Management Technicians). Conducting regular performance reviews with employees, training on different productsets, motivating individuals, engaged on high level escalations. On parallel still managing the Dortmund location where i have a multi technical team of incident management engineers consisting of senior Unix/Windows and Network engineers.

  • 10 months, May 2014 - Feb 2015

    Manager Incident Management, Global Support Services

    Verizon Enterprise Solutions

    Leading a multi technical team as part of the Global Support Services organisation in Dortmund/London consisting of senior Unix / Windows and Network engineers and supporting Managed Cloud Services. Coordinating the appropriate resources to resolve critical incidents in accordance with Service Level Agreements and Operational Level Agreements. Single point of contact for Verizon Terremark Operations in Dortmund.

  • 2 years, May 2012 - Apr 2014

    Global Tactical Response Manager

    Terremark a Verizon Company

    Managing a shift with additional responsibilities supporting the Terremark specific productlines (Managed Hosting, eCloud, vCloud) and on parallel leading a multi technical team (Senior Unix/Network/Windows engineers) in Dortmund/London. POC for all operational related issues in EMEA.

  • 9 months, Aug 2011 - Apr 2012

    Operations Duty Manager

    Verizon Enterprise Solutions - Verizon Deutschland GmbH

    Managing a shift for our Global Service Desk organisation, which provides remote application and infrastructure support (fTotality) for Global E-Commerce clients, through the management of change control, request fulfilment and incident resolution. Adhering to strict SLAs, monitoring and controling all service activity across global locations during my shift and directing the engineering resources comprised of System Engineers (Windows and Unix), DBAs, Network Engineers and associated support staff.

  • 3 years and 6 months, Feb 2008 - Jul 2011

    Leiter Technik / Head of Technical Operations

    jCatalog Software AG

    Mehmet Solak is Head of Technology and Systems at jCatalog. He was responsible for managing the technical operations of jCatalog Cloud Solutions, as well as, customer installations and the technical support. Within the Professional Services and Presales he was Planning / Consulting the Integration of the jCatalog ecommerce Appsuite.

  • 4 years and 1 month, Jan 2004 - Jan 2008

    System Berater

    jCatalog Software AG

    From 2004 to 2008 he was a senior systems consultant for jCatalog and developed jCatalog’s reference system design for high-load global system architectures which is actually in use for online product catalogs for Siemens, IBM and Perfect amongst others. Mehmet has created and integrated solutions based on 3n tier architecture (specialized in Apache Tomcat configured as a RP,LB).

  • 3 years and 1 month, Jan 2001 - Jan 2004

    System / Netzwerk Administrator

    jCatalog Software AG

    Network System Administration, responsible for the internal technics department which included administration of Linux (Redhat 3/4/5 AS/WS, Suse Linux 9/10, Debian 4/5 64Bit), Windows (Windows 2000,2003,2008), DBMS (Microsoft SQL-Server 2000/2005, MySQL 3/4/5, Oracle 8/9/10g), HP Switchtes, Cisco PIX 501 Frequent instructor focusing on systems integration / systems engenereering.

  • 1996 - 1998

    Network Administration Assistant, 2nd Helpdesk Support

    TAS Telemarketing

    Network Administration Assistant, 2nd Helpdesk Support

Educational background for Mehmet Solak

  • Technische Informatik

    Fachhochschule Bochum

Languages

  • German

    First language

  • Turkish

    First language

  • English

    Fluent

Wants

Netzwerkkontakte
Businesskontakte
Interessante Kontakte rund um Digitalisierung 4.0
Robotic Process Automation

Interests

Meine Familie
Open Source Technology (Cloud Computing)
IOT
M2M
Automation

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