
Mehmet Solak
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mehmet Solak
- Bis heute 3 Jahre und 10 Monate, seit Aug. 2021
Vice President Global Delivery
Afiniti
VP Global Delivery and CTO for DACH & Turkey. On parallel acting Head of Technical Resource Center Romania where i led the set-up of the new Romanian entity E2E with the goal providing best in class service delivery for our European customer base in order to comply with GDPR and data security regulations.
- 2 Jahre und 2 Monate, Juni 2019 - Juli 2021
Head of Global Automation Center of Excellence
T-Systems International GmbH / Deutsche Telekom AG
Responsible for driving T-Systems Automation Strategy where I set up and lead a centralized (cross delivery organization) Global Center of Excellence for Automation based on a Shared Service Center delivery model. (5 Managers as directs reports / 3 Global Heads in a matrix organization based in Slovakia, India & Hungary ~ 150FTEs). The capabilities we build are based on conversational AI & ML, RPA and other Automations solutions to meet 43mio$ global savings targets.
- 2 Jahre und 8 Monate, Okt. 2016 - Mai 2019
Vice President, Head of Global MoD, ITD, Global Quality
T-Systems International GmbH
Leading the most critical centralized line organization of Global MoD which consists of Global Major Incident Managers (24x7/365), Global Problem Managers as well the Global Incident Control (24x7/365) located in Germany and Slovakia for operational delivery for T-Systems International globaly. My organization is the central hub when it comes to critical situations management.
- 8 Monate, Feb. 2016 - Sep. 2016
Senior Manager, Managed Hosting & Cloud Operations
Verizon Enterprise Solutions - Verizon Deutschland GmbH
Leadership representative for EMEA Global Support Services as well leading Global Tactical Response Management / Major Incident Managers (24x7 US/DE/CZ/IN). On parallel leading multi technical skilled senior engineers consists of Incident Management and Escalation Management Engineers with specific skills for Windows, Unix, Network and Virtualization support for Managed Hosting & Cloud Services customers in an ITIL based support environment.
- 5 Monate, Sep. 2015 - Jan. 2016
EMEA Operations Leader, Managed Hosting Cloud, GSS
Verizon Enterprise Solutions - Verizon Deutschland GmbH
Additional responsibilities given to be the primary Global Support Services Managed Hosting Leader for clients based in Europe, engagement by Client Services and other internal groups in Europe for guidance on operational processes and client concerns.Part of the role is also engagement for pre-sales presentation of support operations to future clients. Leading over 20 directs in various groups within Customer Operations Support.
- 11 Monate, März 2015 - Jan. 2016
Manager of Global TRM & US AMT, Managed Hosting Cloud
Verizon Enterprise Solutions
Leading a 24/7 based global team of TRMs (Tactical Response Managers / Major Incident Manager) in the US and European locations and 24/7 based US AMTs (Alert Management Technicians). Conducting regular performance reviews with employees, training on different productsets, motivating individuals, engaged on high level escalations. On parallel still managing the Dortmund location where i have a multi technical team of incident management engineers consisting of senior Unix/Windows and Network engineers.
- 10 Monate, Mai 2014 - Feb. 2015
Manager Incident Management, Global Support Services
Verizon Enterprise Solutions
Leading a multi technical team as part of the Global Support Services organisation in Dortmund/London consisting of senior Unix / Windows and Network engineers and supporting Managed Cloud Services. Coordinating the appropriate resources to resolve critical incidents in accordance with Service Level Agreements and Operational Level Agreements. Single point of contact for Verizon Terremark Operations in Dortmund.
- 2 Jahre, Mai 2012 - Apr. 2014
Global Tactical Response Manager
Terremark a Verizon Company
Managing a shift with additional responsibilities supporting the Terremark specific productlines (Managed Hosting, eCloud, vCloud) and on parallel leading a multi technical team (Senior Unix/Network/Windows engineers) in Dortmund/London. POC for all operational related issues in EMEA.
- 9 Monate, Aug. 2011 - Apr. 2012
Operations Duty Manager
Verizon Enterprise Solutions - Verizon Deutschland GmbH
Managing a shift for our Global Service Desk organisation, which provides remote application and infrastructure support (fTotality) for Global E-Commerce clients, through the management of change control, request fulfilment and incident resolution. Adhering to strict SLAs, monitoring and controling all service activity across global locations during my shift and directing the engineering resources comprised of System Engineers (Windows and Unix), DBAs, Network Engineers and associated support staff.
- 3 Jahre und 6 Monate, Feb. 2008 - Juli 2011
Leiter Technik / Head of Technical Operations
jCatalog Software AG
Mehmet Solak is Head of Technology and Systems at jCatalog. He was responsible for managing the technical operations of jCatalog Cloud Solutions, as well as, customer installations and the technical support. Within the Professional Services and Presales he was Planning / Consulting the Integration of the jCatalog ecommerce Appsuite.
- 4 Jahre und 1 Monat, Jan. 2004 - Jan. 2008
System Berater
jCatalog Software AG
From 2004 to 2008 he was a senior systems consultant for jCatalog and developed jCatalog’s reference system design for high-load global system architectures which is actually in use for online product catalogs for Siemens, IBM and Perfect amongst others. Mehmet has created and integrated solutions based on 3n tier architecture (specialized in Apache Tomcat configured as a RP,LB).
- 3 Jahre und 1 Monat, Jan. 2001 - Jan. 2004
System / Netzwerk Administrator
jCatalog Software AG
Network System Administration, responsible for the internal technics department which included administration of Linux (Redhat 3/4/5 AS/WS, Suse Linux 9/10, Debian 4/5 64Bit), Windows (Windows 2000,2003,2008), DBMS (Microsoft SQL-Server 2000/2005, MySQL 3/4/5, Oracle 8/9/10g), HP Switchtes, Cisco PIX 501 Frequent instructor focusing on systems integration / systems engenereering.
- 1996 - 1998
Network Administration Assistant, 2nd Helpdesk Support
TAS Telemarketing
Network Administration Assistant, 2nd Helpdesk Support
Ausbildung von Mehmet Solak
Technische Informatik
Fachhochschule Bochum
Sprachen
Deutsch
Muttersprache
Türkisch
Muttersprache
Englisch
Fließend
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