Mehmet Solak

As the Head of the Global Automation Center of Excellence and Business Technology within a newly established Business Operations and Strategy Organization within Finance, I lead transformative programs across all verticals.

Responsible for driving T-Systems Automation Strategy where I set up and lead a centralized (cross delivery organization) Global Center of Excellence for Automation based on a Shared Service Center delivery model. (5 Managers as directs reports / 3 Global Heads in a matrix organization based in Slovakia, India & Hungary ~ 150FTEs). The capabilities we build are based on conversational AI & ML, RPA and other Automations solutions to meet 43mio$ global savings targets.

Leading the most critical centralized line organization of Global MoD which consists of Global Major Incident Managers (24x7/365), Global Problem Managers as well the Global Incident Control (24x7/365) located in Germany and Slovakia for operational delivery for T-Systems International globaly. My organization is the central hub when it comes to critical situations management.

Leadership representative for EMEA Global Support Services as well leading Global Tactical Response Management / Major Incident Managers (24x7 US/DE/CZ/IN). On parallel leading multi technical skilled senior engineers consists of Incident Management and Escalation Management Engineers with specific skills for Windows, Unix, Network and Virtualization support for Managed Hosting & Cloud Services customers in an ITIL based support environment.

Additional responsibilities given to be the primary Global Support Services Managed Hosting Leader for clients based in Europe, engagement by Client Services and other internal groups in Europe for guidance on operational processes and client concerns.Part of the role is also engagement for pre-sales presentation of support operations to future clients. Leading over 20 directs in various groups within Customer Operations Support.

Leading a 24/7 based global team of TRMs (Tactical Response Managers / Major Incident Manager) in the US and European locations and 24/7 based US AMTs (Alert Management Technicians). Conducting regular performance reviews with employees, training on different productsets, motivating individuals, engaged on high level escalations. On parallel still managing the Dortmund location where i have a multi technical team of incident management engineers consisting of senior Unix/Windows and Network engineers.

Leading a multi technical team as part of the Global Support Services organisation in Dortmund/London consisting of senior Unix / Windows and Network engineers and supporting Managed Cloud Services. Coordinating the appropriate resources to resolve critical incidents in accordance with Service Level Agreements and Operational Level Agreements. Single point of contact for Verizon Terremark Operations in Dortmund.

Managing a shift with additional responsibilities supporting the Terremark specific productlines (Managed Hosting, eCloud, vCloud) and on parallel leading a multi technical team (Senior Unix/Network/Windows engineers) in Dortmund/London. POC for all operational related issues in EMEA.

Managing a shift for our Global Service Desk organisation, which provides remote application and infrastructure support (fTotality) for Global E-Commerce clients, through the management of change control, request fulfilment and incident resolution. Adhering to strict SLAs, monitoring and controling all service activity across global locations during my shift and directing the engineering resources comprised of System Engineers (Windows and Unix), DBAs, Network Engineers and associated support staff.

Mehmet Solak is Head of Technology and Systems at jCatalog. He was responsible for managing the technical operations of jCatalog Cloud Solutions, as well as, customer installations and the technical support. Within the Professional Services and Presales he was Planning / Consulting the Integration of the jCatalog ecommerce Appsuite.

From 2004 to 2008 he was a senior systems consultant for jCatalog and developed jCatalog’s reference system design for high-load global system architectures which is actually in use for online product catalogs for Siemens, IBM and Perfect amongst others. Mehmet has created and integrated solutions based on 3n tier architecture (specialized in Apache Tomcat configured as a RP,LB).

Network System Administration, responsible for the internal technics department which included administration of Linux (Redhat 3/4/5 AS/WS, Suse Linux 9/10, Debian 4/5 64Bit), Windows (Windows 2000,2003,2008), DBMS (Microsoft SQL-Server 2000/2005, MySQL 3/4/5, Oracle 8/9/10g), HP Switchtes, Cisco PIX 501 Frequent instructor focusing on systems integration / systems engenereering.

Network Administration Assistant, 2nd Helpdesk Support