Melinda Urso

Development and testing across 27 countries of Trader Relationship Management application in salesforce.com with support and best practice sharing within the Group. Support and coaching to other LeasePlan entities for trader acquisitions. Due diligence, acquisition and account management of international customers. Organise international meeting for +100 colleagues from 30 countries. Training material preparation and off-shore trainings execution for +200 colleagues. Renewal and follow-up of SLAs.

Due diligence of prospects, acquisition and account management of international customers. Building and maintaining strong, long-lasting customer relationships. Communicate and coordinate with internal and external departments. Marketing and strategy planning marketing, communication with external media partners. Monthly reporting and analysis.

Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintain and support customers in their native languages. Investigate and resolve customer inquiries and complaints in a timely and empathetic manner. Communicate and coordinate with internal and external departments.

Daily childcare of 4 children and support for the day-to-day running of the household. Study of French and finalisation of University studies.

Manage Partner's complex and frequently changing agenda. Organise travel arrangements and coordinate the pre-planning of trips. Elaborate reports and presentations upon Partner's requests. Phone calls screening and professioanl handling of enquiries and requests. Process travel expense documentations and reimbursements.

Office management and executive assistance to the General Manager. Manage invoicing process including bank transactions. Monthly sales statistics reporting. Organise the office layout and maintaining supplies of stationery and equipment. Screened personal and business calls and direct them to the appropriate party. Organise business trips and medical conferences/events.