Melissa Lacher
Studentin, Master Business Administration, University of Cumbria
München, Deutschland
Über mich
The greatest moment at the airport is assisting thousands of customers by meeting them and enhancing their experiences in just a few minutes. Smile, pro-active attitude, and a genuine will to go above and beyond. The feeling of being able to offer this little extra mile to make their travel experience one they will remember to generate trust and want them to "come back" again. I am also a data-driven, goal achiever. I enjoy analyzing and finding a solution to improve a failing metric. From handling societies to full-service network carrier airlines, I have developed skills in customers, ramp, and baggage operations. The aviation industry brings me joy, and on top of all, handling irregularities is my specialty area as I thrive in rebooking and dealing with issues. However, I would not be able to work as I do without teamwork and mentoring. That is what I identify as my relationships. I am ready for the next challenge in airport operations, and I seek to lead my own team.
Werdegang
Berufserfahrung von Melissa Lacher
2 Jahre und 1 Monat, März 2019 - März 2021
Customer Service Agent
Lufthansa
Responsible for check‐in and boarding passengers Communicate with Customers about all safety and Security Procedures Clients Airlines assisted: Air Malta, Air Canada, Tap Portugal, SAS, Swiss, Austrian Airlines, Lot Polish Airline, Adria Airways, Croatian Airlines, Luxair
6 Monate, Okt. 2018 - März 2019
Customer Service Rep
United Airlines
Supervise and coordinate Check‐in, boarding and disrupted operations Ensure Safety and Security Procedures Efficiency in ticketing duties Global Services: Premium Guests assist
Supervise and coordinate vendor’s team, passengers Check‐in and boarding, as well as assist passengers during disrupted operations Support Management with various administrative tasks Communicate with customers about all Safety and Security Procedures Efficiency in ticketing duties Responsible for the Mishandled Baggage Report, ensure good customer assistance and dispute files every months
6 Monate, Juli 2011 - Dez. 2011
Customer Service Agent
Regional Airline, Air France Group
Responsible for check‐in and boarding passengers Communicate with Customers about all safety and Security Procedures Dispatch responsibilities, work with loads and A/C balances, print loadsheets
3 Monate, Mai 2011 - Juli 2011
Ticketing Agent
Aviapartner
Responsible for the Electronic Ticketing for Airlines: IBERIA, TAP, Air Austral, Corsair Take care of every irregularity (cancelled/oversold flights, delays etc.)
8 Monate, Feb. 2010 - Sep. 2010
Customer Service Agent
Airlinair, Air France Group
Responsible for check‐in and boarding passengers / communicate with customers about all safety and security procedures / ticket desk duties / baggage claim Trained to flight dispatch: ability to control checks and balances of an aircraft including weight of baggage and freight and to handle any problems concerning departure to ensure a secure flight.
4 Monate, Mai 2008 - Aug. 2008
Airport Services Agent
Map Handling
Responsible for check‐in and boarding passengers and communicate with customers about all safety and security procedures Airlines assisted: Lufthansa, Aer Lingus, Easyjet & Jet2 Flight Leader on Tunis air/Air France charters
1 Jahr und 4 Monate, Feb. 2007 - Mai 2008
Airport Services Agent
CCI Limoges Airport
Responsible for check‐in and boarding passengers / communicate with customers about all safety and security procedures / ticket desk duties / baggage claim Airlines assisted: Air France, Ryanair, Flybe and Charters
Ausbildung von Melissa Lacher
Bis heute 3 Jahre und 6 Monate, seit Jan. 2021
Master Business Administration
University of Cumbria
Sprachen
Französisch
Muttersprache
Englisch
Muttersprache
Deutsch
Fließend