Melissa Lacher

 Responsible for check‐in and boarding passengers  Communicate with Customers about all safety and Security Procedures  Clients Airlines assisted: Air Malta, Air Canada, Tap Portugal, SAS, Swiss, Austrian Airlines, Lot Polish Airline, Adria Airways, Croatian Airlines, Luxair

 Supervise and coordinate Check‐in, boarding and disrupted operations  Ensure Safety and Security Procedures  Efficiency in ticketing duties  Global Services: Premium Guests assist

 Supervise and coordinate vendor’s team, passengers Check‐in and boarding, as well as assist passengers during disrupted operations  Support Management with various administrative tasks  Communicate with customers about all Safety and Security Procedures  Efficiency in ticketing duties  Responsible for the Mishandled Baggage Report, ensure good customer assistance and dispute files every months

 Responsible for check‐in and boarding passengers  Communicate with Customers about all safety and Security Procedures  Dispatch responsibilities, work with loads and A/C balances, print loadsheets

 Responsible for the Electronic Ticketing for Airlines: IBERIA, TAP, Air Austral, Corsair  Take care of every irregularity (cancelled/oversold flights, delays etc.)

 Responsible for check‐in and boarding passengers / communicate with customers about all safety and security procedures / ticket desk duties / baggage claim  Trained to flight dispatch: ability to control checks and balances of an aircraft including weight of baggage and freight and to handle any problems concerning departure to ensure a secure flight.

 Responsible for check‐in and boarding passengers and communicate with customers about all safety and security procedures  Airlines assisted: Lufthansa, Aer Lingus, Easyjet & Jet2  Flight Leader on Tunis air/Air France charters

 Responsible for check‐in and boarding passengers / communicate with customers about all safety and security procedures / ticket desk duties / baggage claim  Airlines assisted: Air France, Ryanair, Flybe and Charters