Mhd Zuheir Kashlan

• Monitored and maintained server performance using VMware ESXi • Delivered end-user support for Microsoft Office and Windows-related issues • Administered user accounts and access rights via Active Directory • Troubleshot and resolved hardware and software issues on end-user PCs • Ensured timely updates and patching of servers, systems, and software to maintain security and performance

• Install, modify, and repair personal computer hardware and software systems, providing technical assistance and training to system users. • Respond to end-user requests, troubleshooting hardware, software, network, and telecommunications issues promptly and effectively. • Collaborate closely with IT Coordinators in SARC Branches to ensure adherence to standard operating procedures (SOP) approved at(HQ). • Work in coordination with the ICT team to address shared problems and develop innovative solutions.

• Configure of Routing, Switching, Firewalls, Access Points, Cameras, DVR, and VoIPEquipment. • Handling all Daily Support of Network Devices. • Full Network Planning for New Haram Branches and provide the best-established connection for branches. • Preparing Documentation and Backup of Network Configuration • Establish a secure connection between branches, HQ, Banks, and other Companies • Provide remote or on-site customer and technical support to Haram Branches • Create Technical Studies for New Projects

- Monitor for cars ambulances and other vehicles in Damascus and Rural Damascus. - Check with the necessary authorities when any emergency occurs. - Give orders to cars to get to where the help is. - Respond to people in need of ambulance and send the car closest to them. - Record all movement for vehicles with helping by radio station VHF, Mobile station and GPS which exist in the cars.

• Provide technical support to company staff and centers to troubleshoot computer problems • Updating computer software. as well as upgrading hardware and systems. • Install computer peripherals for users (printer, Barcode, Scanner) • Resolve the issues on-site, if any in case the problem is not resolved remotely • Collaborate with other IT Team staff to research and resolve problems. • Updating computers as well as upgrading hardware, and systems and ensuring that all PC's antivirus software’s up-to-date.

- Tetra Communication System - Digital Mobile Radio System (MPT Radio Taxi 1327) - Microwave Link

- Monitor and respond quickly to incoming requests related to IT issues. - Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc) - Install, Modify and Repair Computer Hardware and Software.