Michael Cacciatore

Sales & Marketing Business development to improve the presence of Pricer in some aerea - Developed new solutions to deliver innovative Retail digital solutions - Awesome improvement in the market with new S&M approach using a mix of fiscal, legal, marketing and sales keys - Development of Pricer as a leader in ESL and new IOT solution for the Retail and Industry sector

• Created a new vision & strategy to establish new partnerships & business in Italy * Creating a new strategy with clear business plan to expand it in international • Support for the acquisition from Zucchetti and developed product&features to support the business • Started an international presence with clear partnerships, models and P&L

• Brand setup and development • Be quick to match the strategy and the customer needs; • Be reliable in performance and development • Be able to read market trends, needs and be quick to transfer this reading in new products, new services and innovative modes of delivery; • Be able to build and maintain a cohesive and motivated team and, therefore, build a system to measure performance consistent with the concept of profit; • Be able to deliver promises to shareholders

Developing the business in France and Italy: * Brand strategical relaunch in France * Startup in Italy, including business plan & sales strategy. * New business approach and policies, channel management, OEM Premium selection and structuring commercial innovative activities. * Generation activities with an approach customer focus for a long term partnerships with continuous success stories

* Managing Director of BenQ France * Develop Brand Strategy in France * Generate new Business Model & Sales Strategy Development

* Controller of the efficiency and quality: Reduced 25% the costs of the Global Service, reduced Opex and started new positive trend * Country Head Function for France (interim) and Start up Business on other open market (Marketing&Sales)like in Greece * Developed Channel Marketing Grow for South Europe and efficient Cost Control * Responsible for new product development in Europe like Notebook and Accessories * Co-Responsible WW to define new categories (ex. The Monitor TV) * CRM strategy

* Developed new distribution channels and products portfolio * Build rtules in order to achieve faster and stable grow * Created Channel Tools in order to increase loyalty/business * Senior BLM for notebook, optical storage, broadband, Media and Peripherals * Build International Business Grow for Notebook/Input/Media in Europe * Coordinated the Pre and Post-Sales area with European Involvement * Reduced 32% of the costs for the customer and service management increasing th

* Start-up the GlobalContact Center H16 7x7 provided directly by FSC * Drove the development of the service with new tools and policies * Start-up Asset Management, Knowledge based on the web, survey for all the customers * Reduced 57% of the costs for the customer and service management with better SLA * Revised the web site in Italy (internet, extranet, intranet) to perform a better VI and service * Developed new Activities for business Grow with focus on NB and Server * Loyalties prg

* Developed a “Self-service Platform” (HDA) on the web for a better service following a new brand strategy * Coordinated and droved the development of a new service for Spain, France and Portugal (helpdesk and dispatching calls) * Reduced the average of the open calls with higher service level and new tools for the customer care * Managed a team (30 agents) and the system (ACD, IVR, …) for the support of the Spanish, Italian, Portuguese and French customers

* Built new tools for dealers and the post-sale in order to increase the partnership and business in the service area * Developed the support area with new VI and a friendly structure

* Implemented the helpdesk provided directly by Acer with Focus on the business grow for Notebook * Built and coordinated the Pre-sales and the Post-sales Support * Developed an intranet software in order to share, organised and found informations in real-time in order to to face the growing number of contacts.