Michael Kristek

Focus on UC,Network Monitoring and Assurance Systems,Carrier Voice,Campus Networks,Vendor Solution Integration,CPaaS, IT business analysis,IT PM & QM. Independent work as well as teamwork are necessary, especially within intercultural department mgmt. as well as durring introduction of new IT systems. Passion, readiness for constant change, but also a feeling for people and for the organization are required for all my activities.

Fokus auf die Bereiche Unified Communications, CommunicationPlatformasaService, ContactCenterasaService, Contact Center Quality Management aber auch Softwareentwicklung, IT Business Analysen, internationale Team- und Abteilungsleitung, IT Projekt und Qualitätsmanagement als auch Consulting bei Einführungen neuer IT Systeme.

Provide inspirational leadership, long term vision and strategy for the department. Lead the Contact Centre Technology Delivery team within the Data Centre Technology function of Core Network & Operations; responsible for strategic project and roadmap delivery for Contact Centre technologies, providing lifecycle management Operating a centre of excellence model accountable for providing all Contact Centre Technology solutions and services for all Data Centres across UK/IE, NL, DACH, CEE, BE

Manage and motivate 9 Head Counts Responsible for Budget within Devision Vendor and Contract Management Managing roll out according to defined scope and timelines Covering overview and escalation Resource planning Technology Alignment Quality management