Michael Moriz

~ 1700 users global, ~ 160 users locations Austria, ~45 VM’s, ~ 15 local server, Local Data-Center -> Manage Windows Server Operating System 2003/2008 R2/2012/2016, File Servers Management, HyperV-Administrator on site, DNS, DHCP, NFS, NIS, DFS roots, and group policy, Print Server Management, Patch Management, maintain and manage AD, DHCP, DNS, Failover Clustering, Maintain switches/router and firewalls, Technical discussion with vendors, Windows Server / AD / Windows Client & Server Management, ......

1st and 2nd level support; ~ 900 users, workplace located HQ, ~ 20 locations international; Implementation and updating of software on clients, printers and server; Creation of documentation (Confluence); Monitoring and documentation of internal processes; Setting up and equipping workplaces; Communication with external companies regarding license/contract renewal and support requests; Windows Server 2003-2016-Windows Office 2016-Windows AD-Windows HyperV-WSUS-.....

Support hardware/software environment, operational applications (SP Expert, Datev, SARA, Rome, Exact) in DE (FRA, HAM) and DE HQ (Kelsterbach) with ~ 180 users, 20 VServers Installation, administration of clients, servers and active components (Windows, MS Server 2008/2012, Linux, VMware, Veeam Backup, Anti Virus, Encryption; MDM) Contribute the development of ideas, improve IT processes Admin networks, VPNs, VoIP-System, security solutions Support LAN, WAN and WLAN Monitoring data backup procedures

- Service and support for hardware and software faults (remote and on-site) - Vulnerability analysis and optimization of IT systems - Planning, monitoring and administration of IT infrastructures - Participation in IT projects - Establishing and maintaining customer relationships, ensuring customer acceptance and satisfaction with customer loyalty - Creation and maintenance of the necessary documentation and work protocols

Primary Responsibilities -BASF-internal ticket-handling (worldwide, intern & extern) as for BASF-HW (Server) & software / applications (Oracle, SAP, MSSQL, Unix, Linux, APX, Windows, Novell, own applications, phone-system, VoIP “JABBER”); since 05.2019 Project “Pegasus” (SPC BASF <-> OBS, global) - ticket takeover, ticket evaluation, ticket forwarding (intern & extern), ticket handling, Incident Management, verification, escalation, contact to standby (intern & extern)

BASF RunCommand Supporter (Sub-Contractor for ATOS)

PRINTFLEET Consulting - Pre- & After-Sales Consulting - Projectmanagement - Training (User & Admin) - Documentation (customized) Services for companies: • IT/IS Network Support (LAN & WAN) • IT/IS Implementation Support (Server & Client) • IT/IS Project & Project Management Support • IT/IS Security Support (Server & Client) • IT/IS Workflow Support • IT/IS Purchase Support (incl. Import) • IT/IS System Management Support • IT/IS Maintenance Support

Try to implement „Alternative Energy Project“ in the Baltics, main field of interest in biomass-production (Miscanthus & Sida)

Provide 1st, 2nd and 3rd level support to Printguard customers using the Printfleet – Application (via Mail, Skype, Telephone)  Provide technical training to clients  System Server Maintenance & Troubleshooting (Win 2008 Server &Win SQL-Server)

Provide 1st, 2nd and 3rd level support to Printfleet EMEA-customers  Provide trainings to clients (on demand) – remote  System Server Maintenance & Troubleshooting (Win 2008 Server & Win SQL-Server)

Provide 1st, 2nd and 3rd level support to Printguard customers using the Printfleet – Application (via Mail, Skype, Telephone)  Provide technical training to clients  System Server Maintenance & Troubleshooting (Win 2008 Server & Win SQL-Server)

Technical Support EMEA (Europe, Middle East Africa) for Printfleet Customers - 1st, 2nd & 3rd Level Support, Installations, Trainings (on site & remote),

Unter Anderem (nebst täglicher Arbeit): Project Manager Server New: Implementation of complete new Server Infrastructure, with view on CITRIXImplementation, all as fail-over secure; Implementing VW-Ware, Implementing SANSystem (EMC2); Implementing Automated Backup (Server-solution with tape-library);

IT Service Leiter, größter Kune BenQ Austria