Michael Muthig

Global Managed Services Sdn. Bhd. - Premium IT services across the globe at Internet speed - We offer proven IT consulting and IT outsourcing services worldwide. We provide individual consulting services and a variety of highly skilled IT resources to help you fulfil urgent tasks quickly and affordably. Our customers are midsized companies looking for high-quality offshore resources. We are your one-stop shop for fast and reliable support from experienced high-tech consultants and IT professionals.

Get projects done

As an ACENT partner my focus is on SAP, IT management, sourcing, operational excellence and innovation and project management.

IT Projekt Management IT Program Management IT Interim Management Digital Transformation IT Service Delivery Management IT Consulting IT Sourcing / Outsourcing IT Service Management (ITSM) IT Operational Excellence IT Process Excellence IT Agility (ITIL, Cobit, Scrum, Prince2)

- Overall management of the global business area data center services - Escalation instance for strategic international engagements - Definition and implementation of a new global data center services strategy and execute organizational adjustments - Increasing competitiveness by reducing costs and implementing innovative technologies - Global harmonization and standardization of all data centers and data center services

- Project Management / IT Management / IT Service Management - SAP Application Management / SAP Operations - IT Excellence (ITIL, COBIT) / Operational Excellence - Digital Transformation / Change Management

- Responsible for IT ops, with approx. 8,500 employees worldwide and turnover of EUR 1.5 billion - Formed the best IT-team ever ever - High stability of IT systems and bus. services - Reduction of costs involved in operating IT systems - Process optimization (ITIL, SLA, Prince2, Scrum, Cobit5) - Implementation of End-to-End SLA-monitoring, SLA-reporting - Solution design for future stores & omnichannel services - Definition of the digitization strategy & transformation roadmap - Innovation management

- Analysis of customer requirements - Development of complex customer-specific solutions - Performance of costings, risk assessments and profitability analyses Achievements: - Acquisition of major IT outsourcing contracts - Design of standardized IT solutions - Establishment of product and portfolio management

- Responsible for operational and strategic IT at the Caritas-Hospital with approx. 1,400 employees - Provision of SAP Basis and SAP module support - Project and program management Achievements: - Structure of the IT department - Introduction of various IT systems including SAP implementations - Successful project and program management