Michael Reilly

Supporting a world-leading computing environment with multiple OSs, dozens of devices, and dynamic needs Act as junior developer for Python web application designed to replace new hire onboarding company wide Design, analyze and present SQL data to shape future of video conferencing support team globally Interact with multiple teams and systems to create thorough documentation for various project needs

Trained/advised new technicians and managers with regards to policy, troubleshooting techniques, and customer interaction Communicated with multiple departments in order to solve network, security, and policy issues Managed a team of twenty technicians to provide customer service and technical support Worked with a team of other managers to create policy additions and modifications for constantly updating standards and technology

Collaborated with IT attestation team in order to determine IT and operational risks for external organizations Performed interviews and on-site work for clients seeking SOX compliance, SSAE 16 reports, and IT assessment Assisted KPMG audit team with financial audit through IT system analysis with regards to risk evaluation