Michaela Gschwandtner

Responsibilities – additionally to the previous position: Increased my responsibilities further into a global Upline manager role. Managed and led 120+ employees, located across multiple countries and time zones. Established a global IT application support & consultancy team for Europe/MEA, Latin America, USA, Asia and Japan. Broadened my organization from Contract management applications to Sales&Opportunity Management by accepting responsibility & ownership of 2 new applications - MSAT and MCLM.

Responsibilities – additionally to the previous position: Increased the mission of my team to support the Asian Pacific TSS Contract Management business area. Led the E2E IT application management team for TSS Maintenance contracts across Europe and Asia, supporting the TSS business in 55+ countries Restructured the Europe and AP teams located across the globe within one single Management Structure. Appointed a new Local Manager in Bratislava and took over functional up line responsibilities.

Responsibilities – additionally to the previous position: Increased people management responsibilities, in total to 70 people globally. Accepted ownership of all European CHIS transformation projects in the TSS annuity business. Managed a budget of more than 9 MUSD overall.

Responsibilities – additionally to the previous position: Gained experience in leading and managing virtual, cross cultural teams. Took over People Management responsibilities for the CIO TSS Business Enablement & Business Support Team. Managed and led 40 people in 7 different European countries

Responsibilities: Led a global team of Business Consultants and Project Managers as Team Lead. Supervised Project definition & planning process in the area of IT application management. Successfully managed several crisis situations. Organized the fall plan process for the European TSS application landscape. Took full responsibility for all financial aspects of the Department (IT Cost Planning and HC assessments). Presented in Customer Executive Reviews to show business and financial achievements.

Responsibilities: Gained Experience in Application Business Consultancy. Analyzed new system requirements and established the related business cases. Supported Prioritization of the European requirements for new releases to support the European Business Transformation strategy. Managed System Upgrades and country deployment projects in the role as technical lead. Supervised all assigned projects in a project management and business consultant role and had full accountability of the technical decisions.

Responsibilities: Gained Experience in the area of Analytics. Managed the Helpdesk team for the IBM internal application CHIS. Ensured highest quality in answering inquiries raised by the End-users by solving problems within the CHIS application and by answering complex problem requests. Implemented a new project support team which became responsible for System Upgrades in all European Countries. Managed test related activities with focus on quality assurance. Educated and coached team members

Responsibilities: Managed all administrative tasks such as taking customer calls, preparing presentation material for the Customers, planning for meetings between the Sellers and customers. Supervised contractual negotiations with the customers and created legally required documentation material. Maintained highest Customer Satisfaction