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Michal Derer

Employee, DXC Partner Account Manager (DACH), CA Technologies

Borex, Switzerland

Skills

Timeline

Professional experience for Michal Derer

  • Current , since Jun 2017

    DXC Partner Account Manager (DACH)

    CA Technologies

  • 2015 - 2017

    eCommerce Consultant & Project Manager

    Independent

    Advising and assisting companies to successfully define their eCommerce Go-to-Market strategy, while leveraging their digital marketing activities & gaining online footprint to accelerate their business. > Implementing eCommerce solutions & digital marketing business strategy, lead generation activities, SEO, SEA & media campaigns in consideration of best customer experience

  • 2011 - 2014

    eCommerce Business Manager

    Dell

    > Drove cross-functional streamlining & sequencing of end-to-end processes, eliminated redundant tasks & merged departments. Promoted to eCommerce Business Manager > Drove eCommerce business growth on strategic EMEA accounts, delivered 11.5% YoY, while coaching 60 Account Managers with total Revenue of US$ 82 Mio / year > Pioneered and delivered a new strategic eCommerce solution with incremental revenue of US$ 50 Mio per year

  • 2010 - 2011

    eCommerce Customer Relation Manager

    Ziman Consulting s.r.o.

    Led CRM & business development strategy of the DACH business for ERP (SAP) Solutions > Increased sales by 30% through implementing Go-to-Market Strategy, identified target companies & key decision makers & set-up lead generation activities, SEO, SEA

  • 2009 - 2010

    Sales & Marketing Manager

    Net Oxygen Sàrl

    Led Sales & Marketing Go-to-Market Strategy for a start-up selling new VoIP Solutions > Delivered and adjusted start-up business deployment plan for market analysis & product positioning by leveraging corporate experience

  • 2003 - 2009

    Customer Experience Manager

    Dell SA

    Led implementation of global customer experience strategy and continuous business process improvements to increase operational quality. > Reduced 88% of customer escalations & dissatisfaction cost by US$ 1 Mio within 1 year > Analyzed root cause of customer issues via Voice of Customer Program & created upstream level of visibility & awareness within the executive management

  • 2002 - 2003

    Project Manager & Team Leader

    Dell SA

    Led implementation of Interactive Voice Response Interface & customer call qualification team of 6 direct reports to reduce customer call loss & improve customer experience > Reduced lost calls from 33% to 2% and cost by US$ 4 Mio within 1 year > Designed & deployed the call flow processes, set-up the IVR Interface & increased individual agent performance in call handling, from initially 30 to 200 calls per day

  • 2000 - 2002

    Assistant Team Leader

    Dell SA

    Led Business Division Sales Team of 8 internal sales representatives with a yearly revenue target of US$ 32 Mio, YoY growth +20% > Overachieved targets by 15% through individual coaching, implementation of new sales reward incentives & new internal process to leverage large opportunity deals

  • 1999 - 2000

    Sales Representative

    Dell SA

    Managed B2C & B2B Sales of Desktops, Notebooks, Peripherals, Server, Storage & Solutions with yearly revenue target of US$ 4 Mio, YoY increase +20% > Overachieved on average the set targets by 21%

  • 1999 - 2000

    Sales Representative (DHS)

    Dell SA

Educational background for Michal Derer

  • 1994 - 1997

    Massenmedien, Politikwissenschaft, Geschichte, Kunstgeschichte

    Universität Bern

Languages

  • German

    First language

  • French

    Fluent

  • English

    Fluent

  • Czech

    Fluent

  • Slowakisch Mutterschprache

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Wants

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