Mihaela Sfarlea

Moving on July 2020 from Milan to Munich after 5 years experience in Italian environment allows me to repeat and improve the integration period by: - organizing the relocation process; - learning German from zero; - dealing with contractual documentation flow related to living in Germany; - supporting my son during the first school year in pandemic situation; - involvement in the local community and becoming a change facilitator between different international families; - following Dream Management course

- management of c.100 customer interactions per day in English and Italian (ticket, e-mail, telephone) for the online stores of the most important Italian football teams; - working in team for various administration tasks related to customer files or reports for the management; - acting as a bridge between the customer and internal departments; - improving contact with public institutions, such as the National Post Office and the Customs authority;

- management of all phases of employee work contracts and monthly payroll calculation for over 300 employees; - increased process efficiency and reduced operational risk by: switching from paper to digital data collection and internal HR process redesign; - cooperation with other internal departments (e.g Legal, Procurement, IT), providers (e.g. private health insurance companies) and public administration;

internal organization of a real estate agency. - management of the agendas, phone calls, e-mail and mail, documents, database, procurement, employee presence sheet, booking of trips and hotels. - cooperation with accounting services and other providers.