Mihaela Sfarlea
Bis 2016, Human Resources Consultant for Unicredit, Lugera & Makler
München, Deutschland
Über mich
I am always ready to face new challenges by stepping out of my comfort zone. I have been fascinated by people all my life, by their stories, especially with different cultural backgrounds. Connecting people and helping them if needed gives me that special life energy. During the time I have acquired a deep understanding of people, both as customers and as employees, through my professional experience and my demonstrated social intelligence. Eager to work in an international, flexible and employee empowering environment, allowing me to be proactive and make a difference.
Werdegang
Berufserfahrung von Mihaela Sfarlea
Bis heute 4 Jahre, seit Juli 2020
Planned carrere break
bfz gGmbH München and Dream Management
Moving on July 2020 from Milan to Munich after 5 years experience in Italian environment allows me to repeat and improve the integration period by: - organizing the relocation process; - learning German from zero; - dealing with contractual documentation flow related to living in Germany; - supporting my son during the first school year in pandemic situation; - involvement in the local community and becoming a change facilitator between different international families; - following Dream Management course
1 Jahr und 10 Monate, Sep. 2018 - Juni 2020
Customer Care Representative
EPI - Milan , Italy
- management of c.100 customer interactions per day in English and Italian (ticket, e-mail, telephone) for the online stores of the most important Italian football teams; - working in team for various administration tasks related to customer files or reports for the management; - acting as a bridge between the customer and internal departments; - improving contact with public institutions, such as the National Post Office and the Customs authority;
6 Jahre, Juni 2010 - Mai 2016
Human Resources Consultant for Unicredit
Lugera & Makler
- management of all phases of employee work contracts and monthly payroll calculation for over 300 employees; - increased process efficiency and reduced operational risk by: switching from paper to digital data collection and internal HR process redesign; - cooperation with other internal departments (e.g Legal, Procurement, IT), providers (e.g. private health insurance companies) and public administration;
2 Jahre und 3 Monate, Apr. 2008 - Juni 2010
Assitant manager
Imperia Imobiliare
internal organization of a real estate agency. - management of the agendas, phone calls, e-mail and mail, documents, database, procurement, employee presence sheet, booking of trips and hotels. - cooperation with accounting services and other providers.
Sprachen
Rumänisch
Muttersprache
Englisch
Fließend
Italienisch
Fließend
Deutsch
Gut