Mira Joo

Angestellt, Service Designer, Business Designer, Workshop Facilitator, OTP Bank

Zurich, Switzerland


Business Design
Service Design
Customer Experience Design
User Research
Customer Experience Research
User Experience Research
Industry Research
Strategy Innovation
Brand Innovation
Business Model Innovation
Creative Consulting
Workshop Design
Design Thinking
Organizational Development
Customer Experience Management
Design Management
Product Development
Digital strategy
Music Thinking
Music Production
Workshop facilitation
User Experience
Product design


Professional experience for Mira Joo

  • Current 3 years and 10 months, since Oct 2020

    Service Designer, Business Designer, Workshop Facilitator

    OTP Bank

  • Current 6 years and 9 months, since Nov 2017

    Business Designer

    Mira Joo

    User + Experience + Industry Research, Service + Experience Design, Strategy + Brand Innovation, Business Model Innovation, Workshop Design + Facilitation, Process Development and Design Thinking Integration.

  • 1 year and 11 months, May 2016 - Mar 2018

    Music Producer, Brand Ambassador

    Monster Energy

    Dj & Producer, Radio Presenter, Music Artist Brand Ambassador. https://www.burn.com/us/en/artist/mira-joo

  • 6 months, Sep 2015 - Feb 2016

    Customer Experience Management Researcher & Workshop Designer

    SAP Innovation Center

    + Industry research in the CRM, CXM field + Scanning customer needs and future scenarios + Developing a model of experience factors + Designing workshops on CXM Video presentation of my internship work: https://businessdesign.mirajoo.com/sap.html

  • 6 months, Jul 2015 - Dec 2015

    Website Developer

    University of Gothenburg

    Website development for DESMA Vibes site and soundtrack production for the DESMA Vibes Conference and its aftermovie (DESMA Experiences). DESMA, Göteborg | 2015. www.vibes.desmanetwork.eu +Webdesign - UX +Front-End Development +Music-, Soundtrack Production and Sound Design +Live Music Reflection https://businessdesign.mirajoo.com/desma-serviceexperience.html

  • 3 months, Jun 2015 - Aug 2015

    Service Designer, Design Thinking Supervisor

    First to Know

    + User experience research, software UX-test + Design process development + Service and product design + Designing and facilitating workshops + Design thinking supervision, service design coaching The Summer ( ) Space Project - Autodesk & Familjebostäder & First To Know, Gothenburg - https://businessdesign.mirajoo.com/space.html

  • 4 years and 5 months, Jan 2011 - May 2015

    Web Designer, Product Designer

    Mira Joo

    + Product Design, Interior Design, Store Design + Graphic Design, Brand Design, Web Design, UI/UX Design

  • 4 years and 6 months, Sep 2008 - Feb 2013

    Product Designer, Store Manager

    Pi Mobili Interior Store

    + Product Design, Web Design + Furniture store management including strategy planning, campaign design, action planning, portfolio and price management, logistics, exhibition management + Sale, customer relations and service + Visual design (interior, store, web, graphic, exhibition) and furniture design

Educational background for Mira Joo

  • 2 years and 10 months, Sep 2014 - Jun 2017

    Business & Design

    University of Gothenburg

    Collaborative innovation program connected to real implementation projects. Business Design, Service Design, Design Thinking, Customer Experience, UX, User Research, Innovation Research, Consulting, Brand, Strategy Innovation, Workshop Design, Facilitation, Social Design, Project Management

  • 5 years and 6 months, Sep 2002 - Feb 2008

    Industrial Design, Product Design

    Budapest University of Technology and Economics

    All aspects of product development including advancing design skills, theories, methodologies, ergonomics, engineering, material and production science, sustainability and comprehensive - management, marketing, economics - business administration skills. BSc-MSc


  • English


  • Hungarian

    First language

  • German




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