Mohamed Elsaadany

- Manage front desk operations, ensuring that all guests receive the highest quality of service. - Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints. - Train and supervise front desk personnel. - Ensure that staff is meeting all standards of customer service. - Responsible for the management of accounts payable with respect to front desk operations, including logging invoices and receipts in management's checkbook, and payment of invoices in a timely manner.

Attend hotel soft and grand opening. Greeted and welcomed customers immediately with a friendly and sincere welcome. Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services. Greet guests by name, if known and escorted to their room to make them feel expected and welcomed. Handling cash and using Opera system Completed and processed the registration of guests by encoding and retrieving information from the system

Provides a visible customer service presence by meeting and greeting customers And responding to customer needs throughout all roistered aspects of At the top Burj Khalifa including Guided Ticketing, Crowd Control, Hosting and lift Operations.  Selling ticket to the guest to visit at the top of Burj Khalifa. Acts as an Ambassador of the UAE to promote the very best we have to offer as a Tourist destination in line with our relevant industry endorsements.

 Attend hotel soft and grand opening.  To forward the valid ID's / Passports' information of hotel guests within one hour of their arrival departure via the CID / Police Data Entry System.  Promotes hotel amenities, food and beverage outlets and services.  Receive each guest call in a professional and friendly manner.  Greet guests by name, if known and escorted to their room to make them feel expected and welcomed.

 Training the new team members the operations.  Makes suggestions for drink and food, using suggestive selling techniques.  Work as team member.  Good knowledge of food service styles and techniques, concern for cleanliness and hygiene.  Concern for cleanliness and hygiene; both personal and professional.  Friendly greeting with smile and eye contact.  Suggest suitable product according to customers’ needs.  Ensuring customer service at all times in the highest standard.

Accounting