Mona El-Assal

Responsible for different type of analytic models execution like forecasting, price &Promotion, Distribution efficiency, marketing mix, and many others analysis and business solutions. Identify the optimal path to improve effectiveness of our clients’ marketing strategy/activities via advanced analytical solutions. Perform quality checks on analysis outcomes provided by the delivery teams to make sure the outcomes fully meet client needs/expectations with actionable insights.

Responsible for leading Nestle Team (Nestle) and for the whole communication process. Tracking the workload of the team members and assign the new projects to people in the team. Responsible for the Quality check for the work of the whole team . Ensures that clients can have an accurate reading and data to guide them to apply an effective analysis and based on that data taking the decision.

Responsible for preparing overview Market research for one of the most important Client across Middle-East (Nestle) Helps clients to track the evolution of the retail universe Provides meaningful market insights in to the structure and evolution of the retail trade. Ensures that clients can have an accurate reading and data to guide them to apply an effective analysis and based on that data taking the decision.

Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Meet personal/customer service team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents