Mudassir Khan

• Establishing relationships, educating the customer on resources and services, identify business goals and objectives, and accelerate deployment readiness. • Forecasting and invoicing to prevent service disruption, identify/define/promote value of RC and PRO, identify other valuable information such as overall traffic increase. • Ensure customer success and satisfaction within commercial footprint. • Manage a portfolio of key customer accounts through proactive engagements.

- Implementing efficient Sales/Product Cycles for existing and new Customers, ensure high Customer Satisfaction, troubleshooting, developing new Communication guidelines within the Diamond PEOPLE - Forecasting daily, weekly and monthly goals - Documentation of team development - Executing 1-1s to develop and providing feedback for Sales and Account Managers, Meeting Execution, ensuring transparency within the team, recognizing and celebrating achievements in the team, ensuring a strong team spirit

Key Responsibilities: - Acquisition, retention and maximization of a portfolio of B2B SaaS costumers (chains and top; individual hotels) Dubai, UAE, UK, Turkey, Belgium, Denmark, Finland, Hungary, Iceland, Malta, Netherlands, Norway, Slovakia, Slovenia. India, Russia, Azerbaijan, Indonesia, Malaysia, and Thailand; - Management of Rate Connect CPC (cost per click) campaigns, optimizing and maximizing client’s performance, visibility and ROI;

Key Responsibilities: - Achieving sales targets by on-boarding Hoteliers to trivago Hotel Manager PRO. - Monitoring campaign performances through close analysis of key metrics. - Maintaining a visible pipeline and KPI dashboard. - Initialization of Reports, Data Analysis through CRM. - Development of Hotel Relations and Business Development through effective strategies.