Nadja Burns

Working to design new or augment existing products and service offerings for Kelly Services

I am responsible to design workforce solutions for global customers, ensuring interaction with all internal and client parties to arrive at a solution that centres around candidate and customer experience. Pricing such solutions, creating contractual documentation reflecting the service and facilitating a smooth handover to implementation are core to the role.

I direct and manage the Implementation Planning & Project Management Office function to ensure structure and standardisation across all RPO and MSP implementations and expansions in EMEA. My function is responsible for supporting the business development team with implementation input in and delivery of sales presentations. I am accountable for the governance across all implementations, manage the activities of the Planning & PMO team and provide mentorship and direct management to team members.

- Overall responsible for MSP and RPO implementation programmes across Germany - Contribute to annual budget forecast & actual by creating implementation budget - Support business development during early and later sales stages - Budget, resource and project planning - Responsible for the interface with the client at a senior level. - Set target objectives for direct reports & formally measure performance and development

· Manage Client Relationships throughout implementation life cycles · Act as key contact to client to assure accurate and consistent communication throughout the implementation · Drive key decisions and assure a best-in- class solution is delivered on time and within budget · Coordinate the activities of all Implementation Team members · Lead the development of client and team presentations · Produce status reporting

• Devise processes to ensure the team’s effectiveness, compliance levels, current processes being followed • Leverage client relationships to expand AMS’ penetration in the client’s business, maximising business opportunities • Manage onsite (line management) and supporting teams (matrix management) in Germany, the UK and Poland • Produce career development plan for direct report • Produce management and financial reports and forecasts

• Audit the team’s effectiveness, compliance levels, current processes being followed and general ability to deliver against client requirements in a timely and cost-effective way • Devise and implement solutions to above mentioned challenges & make recommendations on future account structure

Working on a variety of clients (UK & Germany) designing and optimising processes in relation to the engagement of contingent workers. Responsibilities have included data analysis to be able to propose suitable strategy to achieve cost savings and/or process complilance, strategy and communication design, contractual and commercial negotiations, international stakeholder management, production of management inforomation.

• Implementing a transparent and smooth recruitment process in relation to the recruitment of temporary workers • Leading large scale recruitment drive to staff Call Centre in Inverness • Setting service levels agreements for suppliers and ensuring delivery against those • Leading quarterly review meetings with client and suppliers • Reducing client’s recruitment spend by increasing direct sourcing • Acting as point of escalation for suppliers and client • Producing Management Information

·  Act as key contact to client to assure accurate and consistent communication throughout the
 implementation ·  Drive key decisions and assures a best-in-class solution is delivered on time and within budget ·  Coordinate the activities of all Implementation Team members ·   Lead development of client and team presentations ·  Oversee development of all project deliverables ·  Oversee configuration management for deliverables ·  Project Reporting