Nataliia Cherepanova

- Lead Generation - Acquisition of new customers and partners - Develop and maintain relationships with existing clients. - Develop new strategies and build the pillar of growth in the company - Collaborated with cross-functional teams to tailor solutions to client needs, ensuring client satisfaction and retention. - Experience with CRM software for efficient customer relationship management.

- Customized CRM workflows to enhance lead management, sales tracking, and customer support processes. - Developed an internal system of tracking client needs, changes, and feedback to ensure appropriate and timely responses to challenges or requests. - Providing helpful information, answering questions, and responding to complaints. - Increase brand awareness and enhance the company's brand reputation

World’s top brands improve on-shelf presence with Eyrene's AI-powered mobile image recognition technology.World’s top brands improve on-shelf presence with Eyrene's AI-powered mobile image recognition technology. Skills: Business Development · Software as a Service (SaaS) · Customer Relationship Management (CRM) · Sales Management · Digital Marketing · Sales

SaaS platform for fashion brands to create new season’s ideal product mix based on precise long-term demand forecast. - Develop commercial proposals and conduct negotiations with clients - Proactively pursue and acquire new clients - Created an internal system to track client needs, changes, and feedback for timely and effective responses. - Negotiating sales contracts - Conduct market research to identify selling possibilities and evaluate customer needs

Russian Customer Support for Valve Inc. Steam Gaming Platform) - Ticketmaster, - Responding to queries/issues via ticketing system for User Accounts, - Billing questions, Purchase issues, Customer Order Management(changes, delays, non-deliveries, logistics) - Provide Technical and Game support for client user base - Proactively contribute to the achievement of agreed Service Levels Escalation Procedures within defined timeframes

- Led team of 4 Office Managers - Customer service, clerical, reception and distribution of telephone calls, paperwork - Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary - Maintaining and actively developing an existing customer base - Responsible for intra-office logistics for management/personnel travel - Worked onsite as a temporary office manager for Mitsubishi & Peugeot as part of Komos Group Auto

- Respond to customer KYC/KYB inquiries via e-mail in an efficient and effective manner. - Actively seeking out new sales opportunities through cold calling, networking and social media - Participate in conferences - Business-to-Business Sales and contract negotiations via phone/email/in-person - Ensure customer satisfaction by responding to queries from customers within Service - Responsible for documentation for sales, meetings and conferences.

Managing Customer's accounts - Providing Technical Support for Telecommunications/Internet Service Provider - Troubleshooting of internet service issues including connection speed and service interruption - Managing a large number of incoming calls and emails - Managing customer's complaints and issues, working out solutions