Nataliia Cherepanova
Angestellt, Customer Success Manager, 2meetup
Izhevsk, Russische Föderation
Über mich
Bilingual Customer Service professional with diverse experience in multiple domains ranging sales strategy, client relations, negotiation, CRM, customer service, sales & marketing, and graphic design, UX/UI. Building client relationships and facilitating their growth drive my passion for creating meaningful connections and contributing to success. In my downtime, I enjoy designing. I also love to hit the hiking trails. There's something about the challenge of a tough climb that reminds me of the joys and challenges in my career. I am a highly motivated and dedicated professional with excellent communication skills in Russian and English. If you're looking for someone who’s committed to cultivating positive client relationships and driving sales growth, feel free to reach me out. I’m always excited to discuss new opportunities.
Werdegang
Berufserfahrung von Nataliia Cherepanova
Bis heute 1 Jahr und 1 Monat, seit Mai 2023
Account Manager
Next Millennium
- Lead Generation - Acquisition of new customers and partners - Develop and maintain relationships with existing clients. - Develop new strategies and build the pillar of growth in the company - Collaborated with cross-functional teams to tailor solutions to client needs, ensuring client satisfaction and retention. - Experience with CRM software for efficient customer relationship management.
Bis heute 1 Jahr und 8 Monate, seit Okt. 2022
Customer Success Manager
2meetup
- Customized CRM workflows to enhance lead management, sales tracking, and customer support processes. - Developed an internal system of tracking client needs, changes, and feedback to ensure appropriate and timely responses to challenges or requests. - Providing helpful information, answering questions, and responding to complaints. - Increase brand awareness and enhance the company's brand reputation
3 Monate, Feb. 2023 - Apr. 2023
Sales Development Representative (Internship)
Eyrene
World’s top brands improve on-shelf presence with Eyrene's AI-powered mobile image recognition technology.World’s top brands improve on-shelf presence with Eyrene's AI-powered mobile image recognition technology. Skills: Business Development · Software as a Service (SaaS) · Customer Relationship Management (CRM) · Sales Management · Digital Marketing · Sales
2 Jahre und 1 Monat, Okt. 2020 - Okt. 2022
Sales Development Representative/Search Engine Evaluator
Appen; Gfaive
SaaS platform for fashion brands to create new season’s ideal product mix based on precise long-term demand forecast. - Develop commercial proposals and conduct negotiations with clients - Proactively pursue and acquire new clients - Created an internal system to track client needs, changes, and feedback for timely and effective responses. - Negotiating sales contracts - Conduct market research to identify selling possibilities and evaluate customer needs
8 Monate, Feb. 2020 - Sep. 2020
Customer Support Executive
Covalen Solutions
Russian Customer Support for Valve Inc. Steam Gaming Platform) - Ticketmaster, - Responding to queries/issues via ticketing system for User Accounts, - Billing questions, Purchase issues, Customer Order Management(changes, delays, non-deliveries, logistics) - Provide Technical and Game support for client user base - Proactively contribute to the achievement of agreed Service Levels Escalation Procedures within defined timeframes
5 Jahre und 4 Monate, Feb. 2015 - Mai 2020
Customer Services (Various Roles)
Hatch & Sons
13 Jahre und 5 Monate, Mai 2001 - Sep. 2014
Lead Office Manager
Komos Group
- Led team of 4 Office Managers - Customer service, clerical, reception and distribution of telephone calls, paperwork - Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary - Maintaining and actively developing an existing customer base - Responsible for intra-office logistics for management/personnel travel - Worked onsite as a temporary office manager for Mitsubishi & Peugeot as part of Komos Group Auto
2 Jahre und 11 Monate, Jan. 2010 - Nov. 2012
Sales Executive
Ecology Energy Saving Ltd
- Respond to customer KYC/KYB inquiries via e-mail in an efficient and effective manner. - Actively seeking out new sales opportunities through cold calling, networking and social media - Participate in conferences - Business-to-Business Sales and contract negotiations via phone/email/in-person - Ensure customer satisfaction by responding to queries from customers within Service - Responsible for documentation for sales, meetings and conferences.
4 Jahre und 2 Monate, Jan. 2005 - Feb. 2009
Technical Support
ER Telecommunications
Managing Customer's accounts - Providing Technical Support for Telecommunications/Internet Service Provider - Troubleshooting of internet service issues including connection speed and service interruption - Managing a large number of incoming calls and emails - Managing customer's complaints and issues, working out solutions
Ausbildung von Nataliia Cherepanova
2 Jahre und 9 Monate, Sep. 2016 - Mai 2019
Graphic Design
Dublin Institute of Design
4 Jahre und 9 Monate, Sep. 2006 - Mai 2011
World Economy
Udmurt State University
Sprachen
Englisch
Fließend
Russisch
Muttersprache