Basic

Naveed Syed

Employee, Customer Strategist/Country Head - Sales, REAP Consulting Limited

Dubai, United Arab Emirates

Skills

Documented record of strong
decisive executive leadership in organizations ranging from $20 million to $150 million
global in reach and scale
and with interdisciplinary teams of 1
500 employees. Noted for sound
practical management style centered on impact-driven financial models and strategies. Strong boardroom presence. Results-proven
growth-oriented
globally focused leader with repeated success in multiple industries and markets
expanding international footprint
building shareholder value
driving vision
and achieving critical strategic goals. Valued contributor to key strategic acquisitions and highly successful joint ventures. Facilitated and guided business unit leaders in formulating new vision and strategic direction that successfully repositioned division as a differentiated competitor in the market
adding value to the bottom line
and earning prominent role in mainstream corporate strategy. Contributed to business unit receiving top award from independent firm for customer satisfaction gained through after-sales service focus and improvements. Recognized for customer-centric focus and extraordinary customer intimacy in understanding and meeting needs. Led management team in identifying and correcting critical problems; reduced and streamlined overhead expenses
strengthened product gross margins
overhauled and improved operating processes and systems
resolved quality and warranty issues
and differentiated product line My most recent work is in the area of Customer Value Management—helping clients optimize value creation from their CRM investments. I have focused on analyzing how companies are leveraging people
process and technology to optimize customer relationships. I have developed measurement tools that monitor the state of customer relationships and demonstrate the payback achievable by strengthening them.

Timeline

Professional experience for Naveed Syed

  • Current 11 years and 3 months, since Apr 2010

    Customer Strategist/Country Head - Sales

    REAP Consulting Limited

    Serve as a key member of the executive team that sets the company’s strategic direction. Spearhead business development initiatives that are consistent with the company’s overall strategy. Acutely focused vision for the opportunity and business pursuit roadmap and strategy Acting as prime in project pursuit influencing internal staff and group companies towards a common goal, managing worldwide sales and technical staff along with internal reviews and corrective actions.

  • 9 years, May 2001 - Apr 2010

    Solution/Strategic Consultant

    LoyaltyCustomer Inc.

    Sold and delivered management consulting services to a wide variety of clients, focusing primarily although not exclusively on the strategic use of operations and technology. Offered services included turnaround strategy, business process improvement/redesign, operations cost management, financial operations and advisory services, technology assessment and system selection, business continuity/disaster recovery planning, risk management, and investor relations. Managed all aspects of consulting organization

  • 1 year and 2 months, Feb 2009 - Mar 2010

    GM Customer Care & Contact Center

    Etisalat Pakistan/PTCL

    To design policy that helps in evaluation and identification of customer service needs. To achieve company’s objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans. To implement productivity, quality, and customer-service standards; identifying trends; determining system improvements; implementing change. To ensure service delivered by contact

  • 1 year and 4 months, Nov 2007 - Feb 2009

    Country Representative Middle East/Pakistan

    Touchstar Software

    As a Country Rep I was responsible for new software and services sales to companies within the EMEA territory . I was involved in the development of a sales plan to aggressively meet pre-defined sales target objectives. I was responsible to schedule meetings (phone, web, in person) with prospective prospects and existing clients to sell them the solution. Our solutions sell in a price range from a few thousand dollars per year for an ASP solution to hundreds of thousands of dollars in licensing, hosting

  • 1 year and 11 months, Jan 2006 - Nov 2007

    CEO/Partner

    Global Sourcing Communications

  • 1 year, Dec 2001 - Nov 2002

    Partner Channel Sales Manager

    Fidesic Corporation Inc.

  • 1 year, Jan 2001 - Dec 2001

    District Sales Manager

    Channelwave Software

  • 3 years, Jan 1998 - Dec 2000

    District Sales Manager

    Siebel Software

  • 4 years and 10 months, Mar 1993 - Dec 1997

    Sales & Marketing Manager

    Computer Systems Integration Inc

    Developed both sales and marketing plans for CSI. Authorized reseller for Solomon IV for Windows (ERP) and a Solomon Financial Specialist / Systems Engineer. Trained staff on Solomon IV for Windows. Analyzed total market demographics and implemented a strategic territorial placement of sales forces hired to introduce 2 new product lines onto the market. Sales were taken from a zero base to $2.5MM in 3 years by utilizi

Educational background for Naveed Syed

  • 2 years and 5 months, Aug 1998 - Dec 2000

    Computer Science

    University of Stamford

  • 2 years and 3 months, Mar 1996 - May 1998

    International Marketing & Business

    New York University - New York

Languages

  • German

    -

  • English

    -

  • Spanish

    -

Wants

Contacts
Network with like minded individuals
Freelance Projects
Outsourcing Opportunities

Interests

Travelling
Camping
Dining
Movies
Sports
Technology

Browse over 18 million XING members