Ni Harris

Handle all aspects of bookings including airline and hotel reservations, group tours, bus and cruise travel. Moni- tor and maintain inventory control records; prepare sales analysis reports. Serves as point of contact for cus- tomer inquiries.

Handled a high influx of inbound calls with a dynamic call center environment. Managed multiple priorities and maintained effective results in a quota driven workplace. Troubleshooted computer connectivity issues with cus- tomers. Responded to customer inquireies and requests and resolved issues efficiently and professionally. Exer- cised strong interpersonal communication skills with customers and department personnel. Maintained high cus- tomer service ratings and high first call resolution.

Developed and enhanced existing relationships with customers while working independently and maintaining my own schedule. Marketed and sold newly approved products to major accounts. Advised customers on quality assurance and conduct Food Safety Audits to help maintain clean and sanitary establishments. Prepared and presented business reviews for key accounts. Used problem-solving & troubleshooting skills to install & maintain dispensing systems. Completed the most Value Visits in district per quarter (+20%

Persuaded target families to participate in TV research as a Nielsen family. Maintain relationships with families to ensure ongoing participation. Highest target home participation in the office (95%). Low back out/cancellation rate for installation of equipment in home (0%).

(B2B) Cold called local vendors to generate new business. Generated rental, insurance and leasing contracts Increased fleet growth by (36%) and branch sales revenue by (45%). Managed A/R, employee training, and in- ventory control. Assisted in branch audits, training and day to day operations.