Nikolay Muravyov

I was responsible for internal tools for support, scouting and moderation. I created: — a process of ML & crowdsource mark up of blogs to detect violations or good blogs; — instruments for creators to import their content from Telegram, Instagram and sites (by RSS) to Yandex Zen; — a service of checking of user-realness. Integrated: — payments systems to make payouts: Payoneer, PayPal, QIWI, YooMoney, transactions to bank cards; — analytical tools for publishers: Yandex Metrica, Mediascope, Liveinternet

I was a manager of authorisation systems in Yandex. Created access recovery system with machine learning and crowdsource validation. This allowed us to get rid of the human limited bottleneck. Developed mobile application Yandex Key for two-factor authentication. It supports standard TOTP algorithm and Yandex-specific. Was responsible for “Account-Manager” — mobile library for Yandex mobile apps which allows to make authorisation — improved its interface and added several new possibility of authorisation.

— Created internal tools for viewing and control or modify characteristics of user accounts. — Mentored junior support specialists. — Wrote technical and clients documentation. — Improved support work processes with new system of getting feedback and automatisation processing of this feedback