Dr. Nilesh Roy

As an Advisor to the Board I am an integral part of our cutting-edge Go-To-Market team. As a certified expert in my field, I am at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with AmbiSure's Partners and customer partners, I leverage my technical and solution expertise to drive targeted opportunities and exceed customer expectations.

Work closely with the sales team to ensure a smooth handover of customers from the sales process to post-sales activities. Develop and maintain strong relationships with our customers to drive customer satisfaction, retention, and growth. Lead, mentor and develop the post-sales team to ensure that they have the skills and knowledge required to perform their roles effectively.

(On fixed term contract till 31st March 2023) I was consulting as a SME on BCP and IT Disaster Recovery as part of the Business Continuity Management System program for one of top 5 Insurance companies in India. Information Technology Business - policy, planning, implementation and operation, performance assessment, management review, improvement, and documentation providing auditable evidence.

Brought on board to streamline the processes & systems around the InfoSec and IT Operations as CISO and Vice President - IT Operations. KRAs Establishing the right security & governance practices End-to-End Security Operations Compliance DR and BCP Documentation

Over the last 22 months, I have been working as an independent IT advisor and consultant providing IT consulting and advisory support to clients in the US and EMEA geography as via various online engagements via portals like remote.com, cto-as-a-service.io, ctoasaservice.org et al.

A dynamic person who is hands-on and has high quality and diverse experience in the tech domain. Self-motivated and passionate individual in the technology domain who is in the process of building up an energetic team involved in creating an exciting Technology Experience. An Individual with high sense of responsibility and dedication towards work and who believe in getting things done.

Part of Core Leadership Team as CTO Responsible for Technology and service delivery. Spearhead the entire customer base building through established industry network. Create professional services framework and manage the team.

I was assisting Barclays Bank (on 3rd Party payroll of Nucsoft Ltd.) in their strategic restructuring initiatives at India in the capacity of Program Manager with key focus on specific core capabilities associated with procuring, designing and advising on technology-enabled transformation programmes

Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, call centre equipment, desktops and communication systems. IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP. Ensure the continuous business operations through contingency planning and implementation and integrity through security administration. Provide management support for the 24 x 7 shop. Responsible for the overall direction, planning.

Team Size - 70. 12 direct reportees. 58 indirect reportees. I was responsible for the Management of the IT Infrastructure of Schneider Electric for the entire EMEA region. My core responsibilities comprised of 4 major activities - 1. Day-to-day IT Helpdesk Management for the client’s users. 2. End user Desktop infrastructure 3. Datacenter management. 4. New infrastructure / branch roll-outs for the entire region.

Brought on board to consolidate and streamline business practices surrounding IT projects. I was managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation. Project value ranged from $500,000.00 to $2.5 million. Reporting to the CTO, and as part of the Planning Team, my key activities entailed development and management of budgets, hiring and training design staff, interface with staff and clients during project cycle and meeting milestone and delivery dates.

Reporting to the Project Director, my responsibilities included managing multiple projects for Hexaware’s clients, design of the server architecture, deployment and maintenance of applications/services across the project. This role included working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).

(November 2000 - February 2006) Designation: Internet Specialist (Asst. Manager Level) (Internal Promotion) (July 1997 - November 2000) Designation: Senior Customer Support Engineer

Selected from the Campus Recruitment Drive, I was responsible for building a strong customer base by providing support on various software related issues to existing customers. I had designed and implemented training course for new recruits speeding profitability.My additional responsibility was of training C, C++ (for corporate clients).

Crisis Leadership: Navigating through Difficult Times

B.E. - Electronics & Telecommunications with First Class (67.22%).