Norbertas Petraitis

Implemented Azure and Microsoft 365 backup solutions, managing vendor selection, pricing, and compliance. Updated the Business Continuity Plan with restoration policies. Conducted CIS Benchmark audits, resolving vulnerabilities and automating improvements. Managed Microsoft 365 services: Exchange (mail flow, security), Teams (Voice, Direct Routing), and SharePoint/OneDrive (governance, security). Handled escalations, legal holds, enabled Microsoft 365 Copilot, delivered training, and created KB articles.

Proof of concept for the implementation of Teams meeting room, phone and booking room devices, design of concept. Creation custom Teams add-in. Managing and maintenance of the entire Teams environment with PowerShell. Testing/implementation of BYOK,information barriers,Enterprise Voice. Preparation for operational readiness. Creation of a chatbot workflow for the ticketing system. Conducting training. Creation of a fluent knowledge library with articles for new releases, changes and updates.

Running products and working with business stakeholders and engineering teams to define vision, roadmap product features according to business and the needs of end users. Planing, management, execution, analysis, and iteration of product development initiatives. Continuous stakeholder dialogue to enable high stakeholder value that meets both current and future needs. Leading of vital activities for the opening of a new office: video conferencing hardware, booking room solution, visitor management.

Ownership and resolution of Tier 2 Incidents related to our customer’s at Microsoft Skype for Business and Teams deployments. Day to day administration and monitoring of our customer’s (Nestle, Unilever, KPMG) Microsoft Skype for Business and Teams deployments using the Unify Square toolset. Planning and implementation of changes. Assisting Unify Square Tier 3 Support with complex changes and maintenance work. Zooms application - Service of excelence. Powersiute - Analytics.

Change Managment, Driving Regional CAB's (Change Advisory boards); Providing Support with the process Network Asset Managment, Impamentation BAU Asset managment Requests, Remediation of Monthly Validation Control breaches, Asset Management queries; Tester at AM Automation Advanced Reporting, Incident, Problem and Change reporting, Ad hoc reporting, VBA Automation; Service now queries; Mailbox managment SME, VBA Automation;

Maintenance real time of the infrastructure environment. - Checking each business day start of the day and end of the day standard and multiple cheks. - Sending the reports - Checking and supporting Traders' applications (L2 teams) - Monitoring applications processes, alerts, filtered them and escalating to L2/L3 within the SLA’s - Supporting trading, cross-branches. - Logging Incidents/failures