Ömer AKÇINAR

- Provided day-to-day technical support for office, handling hardware and software issues across laptops, desktops etc. - Maintained and managed IT inventory, ensuring all devices were compliant and enrolled in Microsoft Intune for configuration and monitoring. - Supported a hybrid Active Directory environment (on-premises and Azure AD), handling user accounts, group policies - Administered Microsoft 365 applications and services, assisting users with common tools such as Outlook, Teams, and OneDrive.

EasyConnect Video (ECV) is a video communication solution developed by CCR and it is fully integrated with Genesys products. It is mainly used by Turkey's leading banks for video communication with their customers. As a member of DevOps team; - Providing L1-L2 Technical Support on Jira - Windows & Linux System Administration - Managing CI/CD processes using Jenkins, Azure - Deployment and Troubleshooting ECV Software in UAT and Production Servers - Automation with Basic Scripts (Python, Powershell)