Özge Gündüz

Monitoring company’s financial and accounting activities for MENA region. Doing bookkeeping, financial reporting,tax planning, investment analysis,daily bank follow-ups. Developing clear goals and accountability for direct reports to C-Levels and offering performance feedback monthly. Ensuring the execution of office and employees. Taking care of team members’ requests and preparing their social securities and salaries. Contacting with external suppliers to make sure that office operation is going well.

Organizing customer relations and check-in and outs, managing the cleaning team and doing daily operational tasks. Achieving the highest guest satisfaction by providing an efficient, brand-specific, friendly and hospitable experience. Managing guest operations through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgment.

Greeting guests and setting a positive atmosphere. Checking guest in and out of their rooms. Answering any questions guests have to feel them like their home. Answering the phone and directing them, taking reservations. Maintaining the record of guests that have checked in and out. If necessary, arranging transportation for guests, and storing any luggage they have.

Coordinating work and schedules of employees from 14 braches. Overseeing inventory ordering. Coordinating daily restaurant management operations. Responding efficiently and accurately to customers’ complaints. Controlling operational costs and identifying measures to cut waste in all branches. Implementing policies and protocols that will maintain future restaurant operations. Appraising staff performance and providing feedback to improve productivity. Regularly reviewing products’ qualities.

Generating and analyzing income reports. Entering data into the relevant database. Assisting with audits. Taking notes during meetings and preparing statements.

Assisting in the industries and companies research. Analyzing the stock market treands. Creating a financial models and valuation to be presented to the clients. Helping in arranging meetings and presentations, including writing the minute of meetings. Analyzing clients’ folders.