Olamide Opayemi

- Provide 2nd line support and deliver hardware break fix solutions to all users, by diagnosing and resolving IT hardware/software problems. - Administrating and managing users on Active Directory (AD), O365 Admin Center, MS Exchange Server - Maintain and manage Group Policies & Permissions for users on File shares/Enterprise & Bespoke systems - Providing technical lead support for major transformation rollouts including SFB EV, MS Teams, Windows 10 and O365 migrations during the project implementation

• Actively manage and maintain repositories for code deployment on DevOps environment e.g., GitHub, ADO • Manage, and maintain containerized applications using Kubernetes • Build and maintain infrastructure using Infrastructure as code tools like Terraform • Manage, maintain infrastructure and services on AWS/MS Azure in all environment • Deploy, maintain fully automated CI/CD pipelines for code deployment using Jenkins and Azure DevOps

- Provide 2nd line support to users by troubleshooting network, hardware and software issues on their PC. - Administering, configuring and migrating users on O365 using the Admin Center - Managed and maintained users, groups and computer objects in Active Directory. - Create, maintain and manage user access permissions for files and folders within the network. - Setting up and supporting users on the internal telephone system (Cisco Unified CM Administration).

- Provide 1st/2nd line support for users on need basis and to ensure clear documentation of problem solving techniques in the form of knowledge based articles - Escalate IT issues to relevant teams and ensure SLA's are met in a timely manner - User account creation, Active directory Administration, email Server and, support and maintain task management. - Install, upgrade and troubleshoot all hardware devices/software application.