Olga Korchagina

- Managed a team of 8 Supply Chain Controllers, ensuring strong relationships with key subcontractors. - Oversaw end-to-end coordination of Planned Preventive Maintenance (PPM) and reactive maintenance across various service categories, including fire safety and elevators. - Consistently ensured the achievement of Key Performance Indicators (KPIs) and compliance with Service Level Agreements (SLAs) across all contracts. - Implemented process improvements to enhance team efficiency and service delivery.

- Managed daily operations of a team of 7-8 Customer Service Operators. - Maintained strong relationships with contract teams and clients for assigned contracts. - Handled escalated calls and complaints, ensuring swift and effective resolution of complex issues. - Ensured consistently high levels of customer service and exceeded service delivery expectations.

- Proactively deputized for the Team Leader, assisting with team management and service administration. - Created and maintained Crystal Reports to support service operations. - Ensured high standards of customer service and service delivery were consistently met or exceeded. - Managed escalated client calls, resolving complex queries and complaints efficiently. - Monitored and enforced call response times, ensuring operators adhered to specified targets.

- Managed high volumes of incoming calls and emails across 6 boroughs: WCC, K&C, H&F, Waltham Forest, Bexley, Bromley, and Haringey. - Identified and assessed customer needs to ensure satisfaction. - Delivered efficient daily service by processing maintenance requests, handling compliance tasks, and resolving customer queries and complaints. - Coordinated room bookings to support operational activities.

• Arranged meetings, booked rooms, and coordinated refreshments. • Managed general email inquiries and oversaw postal sorting. • Assisted in planning and arranging events, including catering. • Maintained office supply inventory and processed orders as needed. • Prepared meeting agendas and accurately recorded minutes.

- Provided client services, including preparing quotes, handling communication, and completing sales. - Maintained clear communication with clients to address their needs. - Managed the sales process from inquiry to completion.

- Delegated tasks to restaurant staff and supervised their performance. - Addressed diners' inquiries and ensured adherence to safety regulations. - Maintained inventory and ordered food supplies as necessary. - Assisted staff in resolving work-related challenges. - Managed staff scheduling and cash handling procedures. - Handled and resolved customer complaints.

Greeting customers, taking orders, collecting payments, recommending products, promoting special deals, matching cash with records

Completed with Distinction.

Graduated with honours in Biochemistry. Diplom "The Molecular Modeling of Interaction between Pharmacological Drugs and HIV-1 Protease Inhibitor".