Olivia Voils

Angestellt, Solution Manager - KCS, Acrolinx

Berlin, Germany


Agile Software Development
Release Management
Requirements Gathering
Production management
Product Ownership
Project Management
Project Coordination
Partner Management
Offshore Liaising
Product strategy
Backlog Management
Stakeholder Management
User Story
B2B software
Enterprise Software
team player
Process Optimization
attentioned to detail
strong communication skills
proactive and self-motivated
problem-solving oriented
strategic outlook


Professional experience for Olivia Voils

  • Current 4 years and 3 months, since Sep 2019

    Solution Manager - KCS


    Solution Manager - KCS at Acrolinx | Supporting the use of Acrolinx to help KCS practitioners achieve their goals.

  • Current 8 years and 11 months, since Jan 2015

    Senior Product Manager Integrations

    Acrolinx GmbH

  • Current 14 years and 2 months, since Oct 2009

    Senior Development Manager & Product Manager

    Acrolinx GmbH

    Plan, manage and execute product development by team of 25; balance strategic and tactical product requirements; manage entire production process and define responsibilities; ensure timely delivery to tight schedule; monitor and improve process efficiency; define specifications and acceptance criteria; coordinate across company divisions; manage external sub-contracted development projects; resolve escalated customer support issues. Ensure quality assurance and documentation of product by release.

  • 10 months, Dec 2008 - Sep 2009

    Senior Project Consultant

    Acrolinx GmbH

    Coordinated and executed customization projects; responsible for customer delivery schedule in professional services team. Monitored project effort and team schedules to ensure resource capacity. Managed deployment projects at multinational companies; created and conducted conceptual and software trainings; developed and presented product demos (video, audio, text); support and project management for existing customers and onboarding new customers.

  • 2 years and 6 months, Jul 2006 - Dec 2008

    Customer Project Consultant

    Acrolinx GmbH

    Defined customer requirements; planned and executed deployment projects; developed and delivered training; supported pre-sales consultancy and conducted product demonstrations. Liaised with development teams to resolved issues. Organized international and regional customer conferences; introduced knowledge transfer and process improvements for cross-functional teams; optimized internal communication and delivery processes.

  • 1 year and 6 months, Feb 2005 - Jul 2006

    Linguistic Engineer

    Acrolinx GmbH

    Developed and maintained linguistic components (spelling, grammar, terminology, style) for English and German authoring tools; provided technical support for customer and prospect pilot projects. Conducted QA on standard and customized software; initiated and compiled best practices as a standard product offering.

  • 1 year and 7 months, Mar 2004 - Sep 2005


    Freelance and Sampson-Übersetzungen

    German to English translation and copy-editing for various sectors: finance, law, politics, environment, construction, business, and information technology.

  • 1 year and 11 months, Feb 2002 - Dec 2003

    Project Assistant

    Adelphi Consult / Adelphi Research

    Co-authored policy brief; organized international workshops; copyedited papers from an expert workshop.

  • 7 months, Feb 2001 - Aug 2001

    International Customer Care Representative


    Fielded high-end customer phone inquiries from German-speaking and European clientele to support B2B Internet-based software services; created and implemented Customer Care communications standards for cross-shift team training.

  • 1 year and 1 month, Jan 1999 - Jan 2000


    Syscon Unternehmensberatungsges. mbH
  • 3 months, Jun 1997 - Aug 1997


    amball business-software

    Webster University International Business Internship Exchange

Educational background for Olivia Voils

  • 10 months, Oct 2002 - Jul 2003

    Robert Bosch Fellow

    The Robert Bosch Foundation Fellowship Program is a distinguished transatlantic initiative that offers young Americans a comprehensive professional development program with cultural and political seminars in Germany and Europe.

  • 2001 - 2002

    Trans-Atlantic Studies

    Humboldt Universität zu Berlin and University of North Carolina

    Focus: Post-WWII transatlantic politics; EU politics and policy making, societal modernization, civil society, European expansion.

  • 1994 - 1998

    Majors: English Literature and German Studies, Minor: Philosophy

    Saint Louis University

    Academic Dean's List, Leadership Scholarship, Tennis Team member


  • English

    First language

  • German


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