Olivia Voils

Employee, Solution Manager - KCS, Acrolinx

Berlin, Germany

Timeline

Professional experience for Olivia Voils

  • Current , since Sep 2019

    Solution Manager - KCS

    Acrolinx

    Solution Manager - KCS at Acrolinx | Supporting the use of Acrolinx to help KCS practitioners achieve their goals.

  • Current , since Jan 2015

    Senior Product Manager Integrations

    Acrolinx GmbH

  • Current , since Oct 2009

    Senior Development Manager & Product Manager

    Acrolinx GmbH

    Plan, manage and execute product development by team of 25; balance strategic and tactical product requirements; manage entire production process and define responsibilities; ensure timely delivery to tight schedule; monitor and improve process efficiency; define specifications and acceptance criteria; coordinate across company divisions; manage external sub-contracted development projects; resolve escalated customer support issues. Ensure quality assurance and documentation of product by release.

  • 10 months, Dec 2008 - Sep 2009

    Senior Project Consultant

    Acrolinx GmbH

    Coordinated and executed customization projects; responsible for customer delivery schedule in professional services team. Monitored project effort and team schedules to ensure resource capacity. Managed deployment projects at multinational companies; created and conducted conceptual and software trainings; developed and presented product demos (video, audio, text); support and project management for existing customers and onboarding new customers.

  • 2 years and 6 months, Jul 2006 - Dec 2008

    Customer Project Consultant

    Acrolinx GmbH

    Defined customer requirements; planned and executed deployment projects; developed and delivered training; supported pre-sales consultancy and conducted product demonstrations. Liaised with development teams to resolved issues. Organized international and regional customer conferences; introduced knowledge transfer and process improvements for cross-functional teams; optimized internal communication and delivery processes.

  • 1 year and 6 months, Feb 2005 - Jul 2006

    Linguistic Engineer

    Acrolinx GmbH

    Developed and maintained linguistic components (spelling, grammar, terminology, style) for English and German authoring tools; provided technical support for customer and prospect pilot projects. Conducted QA on standard and customized software; initiated and compiled best practices as a standard product offering.

  • 1 year and 7 months, Mar 2004 - Sep 2005

    Translator

    Freelance and Sampson-Übersetzungen

    German to English translation and copy-editing for various sectors: finance, law, politics, environment, construction, business, and information technology.

  • 1 year and 11 months, Feb 2002 - Dec 2003

    Project Assistant

    Adelphi Consult / Adelphi Research

    Co-authored policy brief; organized international workshops; copyedited papers from an expert workshop.

  • 7 months, Feb 2001 - Aug 2001

    International Customer Care Representative

    Transora

    Fielded high-end customer phone inquiries from German-speaking and European clientele to support B2B Internet-based software services; created and implemented Customer Care communications standards for cross-shift team training.

  • 1 year and 1 month, Jan 1999 - Jan 2000

    Intern

    Syscon Unternehmensberatungsges. mbH

  • 3 months, Jun 1997 - Aug 1997

    Intern

    amball business-software

    Webster University International Business Internship Exchange

Educational background for Olivia Voils

  • 10 months, Oct 2002 - Jul 2003

    Robert Bosch Fellow

    The Robert Bosch Foundation Fellowship Program is a distinguished transatlantic initiative that offers young Americans a comprehensive professional development program with cultural and political seminars in Germany and Europe.

  • 2001 - 2002

    Trans-Atlantic Studies

    Humboldt Universität zu Berlin and University of North Carolina

    Focus: Post-WWII transatlantic politics; EU politics and policy making, societal modernization, civil society, European expansion.

  • 1994 - 1998

    Majors: English Literature and German Studies, Minor: Philosophy

    Saint Louis University

    Academic Dean's List, Leadership Scholarship, Tennis Team member

Languages

  • English

    First language

  • German

    Fluent

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